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Zuhair M.
A specialist Business Trainer from Amman, Jordan

Trainer/Consultant

 
Expertise, Specialities, Competencies ...
Zuhair's Training Experience

22 Years specialisation in
Customer Care, Service

facilitated and developed numerous customer care programmes for retail, financial and service industry. Focus is extended to include: behaviour - understanding self and others; poor customer relations and service customer service vs customer care and the impact thereof on business


  +36   +8
28 Years specialisation in
Sales (General)

Solution Selling, Presentation Skills, Essential Selling Skills, Key Account Management, Business Planning


  +31
20 Years specialisation in
Time Management

Addressing the issue of DRAFT as a time management technique, What to and When to do?


  +5   +2
Meet professional Business Trainer, here ...
Zuhair M.'s Profile

Trainer/Consultant

This expert facilitator says, "I believe that training plays a vital role in development in any field, regardless of the experience of the trainee. Addressing different issues can bring the organization a sustained number of loyal customers, which is essential for organizational growth.

I, as an experienced trainer, believe I can contribute to any organization through training, and hence, improve the efficiency of trainees in their own fields. My long experience in marketing, sales and management, along with my qualifications in training, give me the power to be an excellent trainer. Furthermore, I enjoy a charismatic personality that helps me in delivering training successfully, and motivating trainees."
This facilitator is a certified Customer Service and Time Management Trainer from Flex and Train the Trainer from Shua'a .
I started my career in 1988 at the International Office Supplies as sales rep and moved up to become sales and marketing manager through working for different companies and gained various other qualifications in training and development.
During this period I was awarded for different achievements such as "Best sales performance and target achiever".
Experienced trainer, consultant, and professional speaker.

A people development practitioner who, consults, facilitates, leads workshops.

All have enjoyed the warmth, sincerity and humour of my dynamic training & presentation style.

Over the past 1 month, I have delivered more than 20 training programs & presentations. My audiences describe my training techniques and presentations as refreshing, original and captivating. They say that i bring conviction not hype. That I give motivation and not just inspiration. And that I deliver wisdom, not mere knowledge.

I broadened my experience in the training of sales managers and retail managers and front-line service staff. My passion is to maintain customer care in any people service related industry.
I have helped many leading organisations in their pursuit of excellence and in the achievement of High Performance?K an effective mediating facilitator with the ability to bring people together.
Currently a Performance Consultant and specialise in the enhancement of People Skills. I have facilitated numerous training workshops on interpersonal skills, Field Sales, Retail selling, negotiation skills, Decision making and problem solving, time management, and customer care skills.
Zuhair Travels From
Amman, Jordan

Compact and to the point
Zuhair's Milestones

Training Experience / Worked In
Memberships, Awards, Certifications
Jordanian Engineering Association (JEA) Jordan Society for Quality (JSQ) Jordan Computer Society (JCS) Institute of Management Consultants of Jordan (IMC) Toastmasters International Club ?VTM (Member)
Publications
NA
Strengths
Long experience in marketing and sales management Charismatic personality joyful persuasive ability to deliver training efficiently excellent brain storming capabilities Good Communicator Inspirational Confident Leader Team Player
Here Intel we gathered
About Zuhair

Profile-ID
ID-446
Views
6.73 K

PopIndex: 1

Gender
  Male
Age-Group
51 to 55
Availability
Globally
Travels from
 Jordan
Citizen of
 Jordan
Hobbies
Member of (Toastmasters International Club)
Travel Restrictions
List os Customer Service Training titles: Customer service perception. Customer Service Myth Or Reality. The service strategy. Top magical questions for outstanding customer service. Customer service is a sales opportunity Rules for Great Customer Service How to measure customer satisfaction. Customer Satisfaction Criteria Listen to the language improve customer service. Essential Tips for Managing Customer Service. How to Deal with a Difficult Customer. How to Build Loyalty With An Angry Customer. Give customers what they want(Help). Ways to Motivate Service Professionals. Steps To Creating Customer Loyalty. How to be a better customer. Essential tips for great customer service. When to FIRE your customer.
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