Hans Smith, mystery-review.com, a specialist Consultant from Hilversum | Expertbase
Hans S.

Highly Sought After Mystery Shopping Expert, Member Mspa

A specialist Consultant from Hilversum, Netherlands

Expertise, Specialities, Competencies ...
Hans's Consulting Experience

37 Years specialisation in
Business Strategy

International Mystery Shopping Expert. Consults, trains and coaches in the following areas:

* Qualitative and online reporting
* Software directed reporting; quick insight into opportunities and highlights of experiences
* Professional support with the development of quality- and service norms, the pillars of your organization.
* Benchmarking of your results
* Accompaniment; tailored coaching of users.
* Privacy guaranteed 100%
* We safeguard your data 100% with our own stand-alone software
* Experience with A-type Corporations representing various types of business
* Hands on, 24h/7d online rapports
* Motivational, positive impact for your team
* Ideal management tool
* MSPA member (guaranteed discretion, quality and access to international network)

+19 +1
37 Years specialisation in
Customer Care, Service

Operational manager:
National Carrental
Disneyland Paris (opening crew!)
Six Flags
Holiday Resorts:
Landal GreenParks and CenterParcs
Host Marriott Services (Amsterdam Airport)

+36 +8
37 Years specialisation in

Operational Management:
National Carrental
Disneyland Paris (opening crew!)
Six Flags Holland
Landal Greenparks (holiday resort)
Dutch Olympic Organisation
Disney trainer
Six Flags Holland
Inspirational leadership - customer care - teambuilding

Communication & Marketing on bachelors level

+44 +5
Meet professional Consultant, here ...
Hans S.'s Profile

Highly sought after Mystery Shopping Expert, member MSPA

This Holland-based facilitator enjoys with enthusiasm national and international Mystery Shopping relationships and recognition for quite some time. Hans offers a complete and practical programme and support in order to assure the best returns on investment.

The Disney philosophy is the basis of his vision and methodology. His well known and leading organization in qualitative experiences and contacts developed a well functioning approach to realizing a constant quality guest-customer experience which often exceeded expectations.

Hans is a member of the Opening Crew Euro Disney, later to be renamed Disneyland Paris, and worked as an operation manager and trainer in this theme park from 1991 up to and including 1995. In addition to his formal education in Tourism Management (NWIT Breda) he also was employed with Dolfinarium Harderwijk National Car Rental Walibi-Flevo/Six Flags Holland Landal Greenparks NOC/NSF.

Hans' experience in customer oriented sales and marketing as well as his education at the Disney University make him the ideal candidate to professionally assess any organization or to lead complex mystery shopping projects globally.

These experiences have been included in the unique software modules for each branch of business and they form the basis of his organization.

By asking the right questions and identifying oneself with your company his reviewers are inspired to give motivating feedback after a number of interactions with your people (phone, e-mail, person to person, written, website etc). Hans' job is to prepare clear hands-on reports and constructive feedback which will stimulate your people in the workplace.

His Clines include:
CenterParcs - Jogchems Theaters - HMSHost - Stadsschouwburg Amsterdam.
Of course we also provide professional services to smaller companies.

Hans supports clients with his qualitative research. You too can now select to use his system (anywhere!) with your entire team of people or only one specific department in order to get feedback from your customers on how your products or people are doing. Your reward will be fast coming in repeat business, positive mouth to mouth advertising and a positive working environment.

Hans Travels From
Hilversum, Netherlands

Geographic Work Experience
Hans's International Experience

Hans has Consulting Experience / Worked In these Countries:
Here Intel we gathered
About Hans

Memberships, Awards, Certificats
MSPA (mystery shoppers providers association) HSMAI (hospitality sales & marketing association international)
Enthusiasm Analytic Empathize with Goal Getter
(ex) Disney Trainer Youth Hostel International Trainer Study MA in counselling (University Utrecht)
7.85 K

PopIndex: 1

51 to 55
Travels from
Citizen of
Travel Restrictions
Above fees are for me as developer and organiser or coaching around Mystery Shopping activities. Mystery shopping review fees are between: $150 - $500,-- depending on quantity of reviews and lenght of questionnairs for shoppers

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