Ian Mayfield, Ian Mayfield Training Solutions, a specialist Consultant from Newcastle upon Tyne | Expertbase
Ian M.

Learning & People Development Consultant & Trainer

A specialist Consultant from Newcastle upon Tyne, United Kingdom

The 1 Minute Low-Down
Ian's Elevator Pitch

Passionate about making a difference in the lives of people who he meets and making business a fun place to be
Expertise, Specialities, Competencies ...
Ian's Consulting Experience

28 Years specialisation in
Customer Care, Service

Ian has worked in the service industry for many years and customer service is a passion of his. His ultimate aim is to achieve a global change in the levels of customer service available.

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28 Years specialisation in
Sales (Specialised)

Ian worked in a sales relationship role for 6 years and managed a sales team for 7 years as well as train in the subject.

28 Years specialisation in

Although not a formally educated specialist on management subjects, Ian has become a professional in this area having worked in a management role for many years and trained for the last 17 years

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Meet professional Consultant, here ...
Ian M.'s Profile

Learning & People Development Consultant & Trainer

Ian is a dedicated and committed Organisational & People Development Consultant specialising in the design, delivery and evaluation of a wide range of subjects such as sales, customer service, call centre, coaching, management skills training and HR Development.

Ian is a member of the CIPD (Chartered Institute of Professional Development), has a degree in Business Coaching and is a qualified Performance Coach and SDI (Strengths Deployment Inventory) facilitator.

Before becoming a training consultant, Ian had established a strong background in sales and customer service, having previously undertaken the roles of a key account manager, mortgage specialist and manager of personal lending team, within a major international finance company.

Ian then moved into a training and development role, where he was the National Training Manager responsible for the development and delivery of training programmes to all front line sales staff, key account managers and call centre staff. Ian’s flexible style and knowledge of European and Middle Eastern cultures, allows him to fully understand the needs of his audience and adapt his training sessions accordingly.

Ian strongly believes that the learning experience should be fun and always creates a professional, energetic and interactive atmospheric in all his training sessions.

Specialist Areas

* Sales Manager Development
* Performance Management
* Customer Service Excellence Training
* Leadership Development
* Team Development
* Sales Training
* Coaching to Excel
* Human Resource Management
* Behavioural Awareness
* Training Team Development
* Communications Skills
* NLP Training
* Call Centre Training
* Consultancy Skills
* Time & Stress Management
* Problem Solving & Decision Making
* Emotional Intelligence
* Presentation Skills
Ian Travels From
Newcastle upon Tyne, United Kingdom

Geographic Work Experience
Ian's International Experience

Ian has Consulting Experience / Worked In these Countries:
Organisations Ian has worked with
Ian's Clients

Consulting Clients
ADNOCAFA PressAXA InsuranceAlmi TankersAvisAvivaBahrain Specialist HospitalBank DhofarBank of Scotland HBOSBarclaycardBarclays BankBritish GasBritish TelecomCelegeneCognizantCredit AgricoleDHLDHL TradeteamDNVDP WorldDept of HealthDragon OilDubai Electric and Water Authority DEWAEDF Energy LtdEast Herts CCEtisalatFederal MogulGACGreenwich School of ManagementHSBCHoerbigerHugh Baird CollegeInformaInstitute of Banking KSALancashire CCLloyds BankNOA Media ServicesNational Commercial Bank KSANewcastle CollegeOrangeQTELQatar GasQatar PetroleumReckitt BenckiserSABICSCA HygieneSantanderSaudi AramcoSaudi ElectricSaudi Snack Foods PepsicoSaudi TelecomScottish WidowsStandard Chartered BankTesco BankThe Kuwait FundUK Power NetworksVodafoneWiloABB
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About Ian

Memberships, Awards, Certificats
Organised dedicated and motivated learning professional that believes my main purpose is to make a difference in people's lives
Cricket Ten Pin bowling
10.77 K

PopIndex: 3

51 to 55
Travels from
United Kingdom
Citizen of
United Kingdom

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