Ian Mayfield, Ian Mayfield Training Solutions, a specialist Consultant from Newcastle upon Tyne | Expertbase
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Ian M.

A Consultant from Newcastle upon Tyne, United Kingdom

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Ian Delivers

Virtually
Hybrid
In-Person

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Ian Speaks

English

Travels from

Newcastle upon Tyne, United Kingdom

Citizen of

United Kingdom

Strengths

Organised
Dedicated And Motivated Learning Professional That Believes My Main Purpose Is To Make A Difference In Peoples Lives

Hobbies

Cricket
Ten Pin Bowling

Misc.

11.04 K
Male
51 to 55
ID-710
PopIndex: 2

Ian's Specialty

Passionate about making a difference in the lives of people who he meets and making business a fun place to be

Ian's Experience Map

Ian's Consulting Profile

Learning & People Development Consultant & Trainer
Ian is a dedicated and committed Organisational & People Development Consultant specialising in the design, delivery and evaluation of a wide range of subjects such as sales, customer service, call centre, coaching, management skills training and HR Development.

Ian is a member of the CIPD (Chartered Institute of Professional Development), has a degree in Business Coaching and is a qualified Performance Coach and SDI (Strengths Deployment Inventory) facilitator.

Before becoming a training consultant, Ian had established a strong background in sales and customer service, having previously undertaken the roles of a key account manager, mortgage specialist and manager of personal lending team, within a major international finance company.

Ian then moved into a training and development role, where he was the National Training Manager responsible for the development and delivery of training programmes to all front line sales staff, key account managers and call centre staff. Ian’s flexible style and knowledge of European and Middle Eastern cultures, allows him to fully understand the needs of his audience and adapt his training sessions accordingly.

Ian strongly believes that the learning experience should be fun and always creates a professional, energetic and interactive atmospheric in all his training sessions.

Specialist Areas

* Sales Manager Development
* Performance Management
* Customer Service Excellence Training
* Leadership Development
* Team Development
* Sales Training
* Coaching to Excel
* Human Resource Management
* Behavioural Awareness
* Training Team Development
* Communications Skills
* NLP Training
* Call Centre Training
* Consultancy Skills
* Time & Stress Management
* Problem Solving & Decision Making
* Emotional Intelligence
* Presentation Skills

 

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Ian's Clients

ABB
ADNOC
AFA Press
AXA Insurance
Almi Tankers
Avis
Aviva
Bahrain Specialist Hospital
Bank Dhofar
Bank of Scotland HBOS
Barclaycard
Barclays Bank
British Gas
British Telecom
Celegene
Cognizant
Credit Agricole
DHL
DHL Tradeteam
DNV
DP World
Dept of Health
Dragon Oil
Dubai Electric and Water Authority DEWA
EDF Energy Ltd
East Herts CC
Etisalat
Federal Mogul
GAC
Greenwich School of Management
HSBC
Hoerbiger
Hugh Baird College
Informa
Institute of Banking KSA
Lancashire CC
Lloyds Bank
NOA Media Services
National Commercial Bank KSA
Newcastle College
Orange
QTEL
Qatar Gas
Qatar Petroleum
Reckitt Benckiser
SABIC
SCA Hygiene
Santander
Saudi Aramco
Saudi Electric
Saudi Snack Foods Pepsico
Saudi Telecom
Scottish Widows
Standard Chartered Bank
Tesco Bank
The Kuwait Fund
UK Power Networks
Vodafone
Wilo

Ian's Consulting Specialties

+36 8
29 Years of Experience

Customer Care, Service

Ian has worked in the service industry for many years and customer service is a passion of his. His ultimate aim is to achieve a global change in the levels of customer service available.

+14 6
29 Years of Experience

Sales - Specialised

Ian worked in a sales relationship role for 6 years and managed a sales team for 7 years as well as train in the subject.

+43 5
29 Years of Experience

Management

Although not a formally educated specialist on management subjects, Ian has become a professional in this area having worked in a management role for many years and trained for the last 17 years
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