In the last 5 years he has become recognised as one of the UK's leading business gurus and an expert on Customer service.
His own firm has won 5 national awards for customer service and he is in demand internationally. He delivers training programmes and seminars that are fast paced, lively and very inter-active. In fact, he is happy to speak in what most people regard as ?the graveyard slot? - no one ever falls asleep when he is on stage.
You see, this facilitator speaks from the heart with tremendous passion and energy. His messages are hard hitting and inspirational.
And it?s more than just the theory of service. He demonstrates in practical ways how to combine service and marketing; translating service into increased profits. His latest book captures his unique experiences and provides a fascinating insight into what can be achieved in any business.
As well as working with many of the UK's top businesses, he is the creator of The Company - a unique awards scheme recognising the good things that happen in business.