Derek Williams, The WOW! Awards, a specialist Business Speaker from Stevenage | Expertbase

Derek W.'s Profile

Customer Service Guru
Derek is an inspirational and motivational speaker, and creator of The WOW Awards™. He is a leading UK customer service speaker and world-wide selling author of a renowned work-book for business owners and managers.

He is one of Britain's leading business and customer service gurus.

Derek's previous business won five national awards for customer service including Commerce Magazine Excellence in Customer Service (the only business to ever win this award twice) and The Federation of Small Businesses Customer Care Award.

He advises and trains a wide variety of businesses on how to create 'WOW!' in their customer service. Derek's services as a Professional Speaker are in demand from national and international corporations and business groups.

Derek was Chief Executive of the Society of Consumer Affairs Professionals in Europe and he's a regular guest on TV and radio programmes dealing with customer service issues.

Derek's unique offer is that all, yes all, his work is fully guaranteed. If you don't feel he has met your expectations, he will refund your investment. This gives you total reassurance when booking him as a speaker, investing in one of his books, or booking his company's consultancy services.

Derek: Overview

Derek W.

Fluent Languages

English

Publications

Books
Sporting stories
Articles
Newsletters

Career Highlights

Chartered Management Accountant

Derek: Insights

Derek W.

Delivery Styles

Virtual
In Person

Expert Category

Business Speakers

Travels from

Stevenage, United Kingdom

Citizen of

United Kingdom

Gender

Male

Age-Group

61 to 65

Derek's Fees

Request Now

Strengths

A Skilled And Inspirational Business Speaker. Able To Translate Customer Service Into Improved Business Profits.

Hobbies

Not Specified

ID / Stats

ID-227
9.19 K
PopIndex: 1
Show More

Derek's Expertise

Derek W.

Customer Care, Service

45 Years of Experience
In the last 5 years he has become recognised as one of the UK's leading business gurus and an expert on Customer service.

His own firm has won 5 national awards for customer service and he is in demand internationally. He delivers training programmes and seminars that are fast paced, lively and very inter-active. In fact, he is happy to speak in what most people regard as ?the graveyard slot? - no one ever falls asleep when he is on stage.

You see, this facilitator speaks from the heart with tremendous passion and energy. His messages are hard hitting and inspirational.

And it?s more than just the theory of service. He demonstrates in practical ways how to combine service and marketing; translating service into increased profits. His latest book captures his unique experiences and provides a fascinating insight into what can be achieved in any business.

As well as working with many of the UK's top businesses, he is the creator of The Company - a unique awards scheme recognising the good things that happen in business.

+36 8

Experts Similar to Derek

Derek W.
11 more Experts you might find interesting

Ralph F.

Whistler,
Canada
Consultant   from Canada is a match!
Create Change @ Work

Hans S.

Hilversum,
Netherlands
Consultant   from Netherlands is a match!
Highly sought after Mystery Shopping Expert, member MSPA

Radhika B.

Pune,
India
Consultant   from India is a match!
Customer Relations & Communication Consultant

Mandy R.

Ashford,
United Kingdom
Business Trainer   from United Kingdom is a match!
Freelance Training Consultant

Dave R.

Calgary ,
Canada
Business Coach   from Canada is a match!
Climb Above & Beyond Your Next Summit!

Alan S.

LONDON,
United Kingdom
Business Coach   from United Kingdom is a match!
Communicate with Confidence, Speak with Style

Steve S.

Gold Coast, Queensland,
Australia
Business Speaker   from Australia is a match!
World authority on service and corporate culture

Paul M.

Warrington ,
United Kingdom
Business Speaker   from United Kingdom is a match!
Highly Experienced International Speaker

Zuhair M.

Amman,
Jordan
Business Trainer   from Jordan is a match!
Trainer/Consultant

Tahir K.

Karachi,
Pakistan
Business Trainer   from Pakistan is a match!
Training Workers / Staff / Supervisors and Managers

Ian M.

Newcastle upon Tyne,
United Kingdom
Consultant   from United Kingdom is a match!
Learning & People Development Consultant & Trainer

What Clients say about Derek

Derek W.
100% Real and Verified Testimonials. Guaranteed.
▸ FAQ & Data Privacy
Add Testimonial
Back to top