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World authority on service and corporate culture

 

Speciality

Customer Care, Service
30 Years
Leadership
35 Years
Corporate Culture
35 Years
Steve, CSP is an author, consultant and international speaker who heads up a company based in Australia. He has spoken to audiences in Australia, the UK, the US, New Zealand, UAE, Tanzania, Singapore, Malaysia, Thailand, India, Ghana and South Africa.

Steve has featured at two World Conferences on Customer Service Management in the US where he rated in the top 10 speakers. He was the only Australian to feature at the Society of Consumer Affairs Professionals (SOCAP) Annual Conference in New Orleans, the recent HDI Conference in Las Vegas and the recent European Conference on Customer Management in London. Steve has shared the stage with Tom Peters (on four occasions), Professor Gary Hamal (twice), Hon Paul Keating, former Prime Minister of Australia, and Don Peppers.

With unique insights that help organisations to profit from an improved culture, Steve is a Past Chapter President of the Australian Customer Service Association, and he has been an evaluator in the Australian Customer Service Awards. He was an invited member of an international team studying standards of World Class Customer Care, organised through the US based SOCAP. He has also achieved international recognition as a Certified Speaking Professional (CSP) the highest speaker accreditation recognised by the International Federation of Professional Speakers.

Steve was the Customer Service Consultant to the 8th World Swimming Championships. His innovative Customer Service Strategies were used for the first time ever at this major world sporting event. When a senior delegation from the Sydney Organising Committee for the Olympic Games (SOCOG) saw these strategies in action, the decision was instant - these same techniques were to be used again at the 2000 Sydney Olympics.

Steve has a Masters Degree from the University of Alberta.

He is a highly sought after keynote speaker, and seminar leader where he combines humour with practical insights into specific strategies to improve corporate culture and customer service. Steve’s presentations consistently rate highest – for his practicality, his informal approach, and his capacity to motivate people into action.

Steve’s clients cover organisations across a wide variety of industry sectors - from the Flight Centre to General Motors, from Dover Court International School in Singapore to the Royal Yacht Britannia in Scotland, from the University of Western Australia to Australian Institute of Management.

Expertise Portfolio

Customer Care, Service

30 Years

Speaker at 2 World Conferences on Customer Service Management
Speaker at the European Conference on Customer Management
Customer Service Consultant to the 8th World Swimming Championships

 List all 37 'Customer Care, Service' Experts

Leadership

35 Years

Author of a 3 books, including 'Cracking the Corporate Culture Code'
Speaker at the 2003 HDI Conference in Las Vegas
Speaker at the 2003 SOCAP in Europe Conference in London

 List all 82 'Leadership' Experts

Corporate Culture

35 Years

With unique insights that help organisations to profit from an improved culture, Steve is a Past Chapter President of the Australian Customer Service Association, and he has been an evaluator in the Australian Customer Service Awards. He was an invited member of an international team studying standards of World Class Customer Care, organised through the US based SOCAP. He has also achieved international recognition as a Certified Speaking Professional (CSP) the highest speaker accreditation recognised by the International Federation of Professional Speakers.

 List all 12 'Corporate Culture' Experts

Personal Details

Name & ID Steve S.Steve Simpson, Keystone Management Services - ID 253
Profile Title World authority on service and corporate culture
Category Professional Speakers
Travels from Australia - Gold Coast, Queensland
Citizen of Australia
Gender Male
Age-Group 56 to 60

Good to Know

Languages (fluent) English  English
Worked in Countries Australia  United States  Malaysia  Singapore  New Zealand
South Africa  UK, India
            UK, India
Professional Memberships CSP (Highest International Accreditation)
National Speakers Association of Australia
Hobbies Tennis
Availability Globally
Strengths Able to translate complex concepts in ways that people can understand and use
Able to adapt to the cultural context of people, after having spoken in 9 countries including India, Malaysia, South Africa, the US and the UK

Stats

PopIndex * 3 - Great
Profile Views 16589

Keyword Cloud

Steve S. Gold Coast, Queensland Australia Professional Speaker Customer Care, Service Leadership Corporate Culture steve consultant international speaker based australia world customer service management australian socap conference insights organisations culture association care professional accreditation strategies corporate people

Articles authored by Steve S.

One Very Good Reason for Dealing with Complaints

Category: Customer Care, Service - Reading Time: 3 min - 3434 Views

Unhappy customers are business terrorists. Studies show that every unhappy customer on average tells 11 other people about their experience. In turn, these people tell five other people...

Read Now


Retail Sector Rates Badly on Customer Service

Category: Retail - Reading Time: 3 min - 3390 Views

The Australian Customer Service Association has recently undertaken some extensive research across the country on the levels of service provided by various business sectors...

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Why Improve Service?

Category: Customer Care, Service - Reading Time: 3 min - 3582 Views

Do you want business to improve? The way to do this is relatively straightforward, and yet it is something that eludes so many businesses...

Read Now


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