Steve Simpson, Keystone Management Services, a specialist Business Speaker from Gold Coast, Queensland | Expertbase

Steve S.'s Profile

World authority on service and corporate culture
Steve, CSP is an author, consultant and international speaker who heads up a company based in Australia. He has spoken to audiences in Australia, the UK, the US, New Zealand, UAE, Tanzania, Singapore, Malaysia, Thailand, India, Ghana and South Africa.

Steve has featured at two World Conferences on Customer Service Management in the US where he rated in the top 10 speakers. He was the only Australian to feature at the Society of Consumer Affairs Professionals (SOCAP) Annual Conference in New Orleans, the recent HDI Conference in Las Vegas and the recent European Conference on Customer Management in London. Steve has shared the stage with Tom Peters (on four occasions), Professor Gary Hamal (twice), Hon Paul Keating, former Prime Minister of Australia, and Don Peppers.

With unique insights that help organisations to profit from an improved culture, Steve is a Past Chapter President of the Australian Customer Service Association, and he has been an evaluator in the Australian Customer Service Awards. He was an invited member of an international team studying standards of World Class Customer Care, organised through the US based SOCAP. He has also achieved international recognition as a Certified Speaking Professional (CSP) the highest speaker accreditation recognised by the International Federation of Professional Speakers.

Steve was the Customer Service Consultant to the 8th World Swimming Championships. His innovative Customer Service Strategies were used for the first time ever at this major world sporting event. When a senior delegation from the Sydney Organising Committee for the Olympic Games (SOCOG) saw these strategies in action, the decision was instant - these same techniques were to be used again at the 2000 Sydney Olympics.

Steve has a Masters Degree from the University of Alberta.

He is a highly sought after keynote speaker, and seminar leader where he combines humour with practical insights into specific strategies to improve corporate culture and customer service. Steve’s presentations consistently rate highest – for his practicality, his informal approach, and his capacity to motivate people into action.

Steve’s clients cover organisations across a wide variety of industry sectors - from the Flight Centre to General Motors, from Dover Court International School in Singapore to the Royal Yacht Britannia in Scotland, from the University of Western Australia to Australian Institute of Management.

Steve: Overview

Steve S.

Fluent Languages

English

Publications

Three books: - Service Into Profit - Cracking the Crporate Culture Code - The Power of Culture Numerous articles

Career Highlights

Masters Degree (University of Alberta
Canada)

Steve's Work Experience

Steve S.
Steve's International Experience Visualised
Australia
United Kingdom
India
Malaysia
New Zealand
Singapore
USA
South Africa

Steve: Insights

Steve S.

Delivery Styles

Virtual
In Person

Expert Category

Business Speakers

Travels from

Gold Coast, Queensland, Australia

Citizen of

Australia

Gender

Male

Age-Group

61 to 65

Steve's Fees

Request Now

Strengths

Able To Translate Complex Concepts In Ways That People Can Understand And UseAble To Adapt To The Cultural Context Of People
After Having Spoken In 9 Countries Including India
Malaysia
South Africa
The US And The UK

Hobbies

Tennis

ID / Stats

ID-253
17.74 K
PopIndex: 3
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Steve's Expertise

Steve S.

Customer Care, Service

37 Years of Experience
Speaker at 2 World Conferences on Customer Service Management
Speaker at the European Conference on Customer Management
Customer Service Consultant to the 8th World Swimming Championships
+36 8

Leadership

42 Years of Experience
Author of a 3 books, including 'Cracking the Corporate Culture Code'
Speaker at the 2003 HDI Conference in Las Vegas
Speaker at the 2003 SOCAP in Europe Conference in London
+86 22

Corporate Culture

42 Years of Experience
With unique insights that help organisations to profit from an improved culture, Steve is a Past Chapter President of the Australian Customer Service Association, and he has been an evaluator in the Australian Customer Service Awards. He was an invited member of an international team studying standards of World Class Customer Care, organised through the US based SOCAP. He has also achieved international recognition as a Certified Speaking Professional (CSP) the highest speaker accreditation recognised by the International Federation of Professional Speakers.
+11 4

Business Articles by Steve

Steve S.
3 High-Value, Free, Ad-Free & Full-Text Articles

One Very Good Reason For Dealing With Complaints

Unhappy customers are business terrorists. Studies show that every unhappy customer on average tells 11 other people about their experience. In turn, these people tell five other people...
50   |   4.18 K   |   3 min

Why Improve Service?

Do you want business to improve? The way to do this is relatively straightforward, and yet it is something that eludes so many businesses...
50   |   3.92 K   |   3 min

Retail Sector Rates Badly On Customer Service

The Australian Customer Service Association has recently undertaken some extensive research across the country on the levels of service provided by various business sectors...
50   |   3.68 K   |   3 min

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Steve S.
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