Prasad M n, SLN FastTrack, a specialist Business Coach from Pune/Mumbai | Expertbase

Prasad M.'s Profile

Business Coach and Mentor
With almost 38 years in Customer Service, Communications & HR Intervention, Prasad has held senior marketing/customer-service positions for more than 20 years. During this tenure, as a visiting management teacher and corporate trainer, he has also taught Marketing, Customer Care, and Communications to MBA & corporate audiences for over nineteen years.

A post-graduate from Jamnalal Bajaj Institute of Management Studies, Mumbai, Prasad also holds a Certificate in Corporate Planning under the Executive Development Program from the same institution.

He served as Vice President (HR), at Intelenet Global Services Ltd, Mumbai from Oct 2000-Mar 2002. Since April 2002, he has been advising BPOs in Mumbai & Pune on customer-service delivery processes, talent transformation, including training & related intervention.

With a passion for customer satisfaction, Prasad has been zealously training & motivating corporate teams for service delivery. He has designed and run various seminars/workshops aimed at helping executives enhance not only their customer-service skills but also their productivity levels, in general. During the late nineties, he ran a series of 2-day programmes on Communication Skills for Siemens, across the country.

Prasad has also trained at HDFC, Standard Life, TCS and a host of other organizations. He has also been a visiting faculty at the Institute of Hotel Management, Aurangabad (sponsored and run by the high-profile Taj Group of Hotels). In addition to doing programs on Communication Skills, Assertiveness Building, Negotiation, Time Management, and other self-development topics, Prasad also coaches executives on enhancing their spoken and written English ? his program PEELS (Program for Enhancement of English Language Skills) has been a great success.

Prasad enjoys reading both management and serious fiction. He also does professional writing (including ad copy and web-content) and voice-overs. An essay of his titled ?Musings of a Marketing Mind Meandering into Man Management? was very well received. If you want a free copy of this essay, please write to Prasad. Teachings of gurus like Edward de Bono and Stephen Covey have had a great effect on him; he is a strong believer in the ?corporate soul?.

Prasad: Overview

Prasad M.

Fluent Languages



Have started coneptualizing a book on Negotiation Skills for the Indian business scene - might take a year os so before it reaches publication stage

Career Highlights


Prasad: Insights

Prasad M.

Delivery Styles

In Person

Expert Category

Business Coaches

Travels from

Pune/Mumbai, India

Citizen of





> 65

Prasad's Fees

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Finely Honed Marketing Skills Aimed At Creating Sustained Customer Delight Possess A Bloodhound??s Nose For Spotting Talent Firm Believer In Self-development And Creating An Atmosphere For People To Empower Themselves And Thrive Through Diligence And Dedication 12 Years Of Independent
Multi-faceted Consulting Experience 1990-2000 And Apr 2002 Onwards Excellent Command Over The English Language Written Amp
Spoken Expert Corporate Coaching Amp
Training Skills Willing To Work Anywhere In The English-speaking World At Short Notice Extremely Fit And Energetic Physically Amp
Mentally ?V Consider Myself Employable By Contact-centres And Be A High Performing Asset At The Corporate Level Up To The Year 2015
At Least


* Enjoy Playing Bridge * Listening To Indian Classical Music * Reading Literature On Mind-body Healing And Past Life Regression

ID / Stats

9.64 K
PopIndex: 2
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Prasad's Expertise

Prasad M.


37 Years of Experience
One of India's Call-Center Industry's most well-known English Language voice and accent optimisation specialists.

Have run 100 + programs on enhancing Communication Skills and Presentation Skills, using fundamental concepts that facilitate a basic understanding of what communication is all about.
+64 5


37 Years of Experience
Have interacted with MBA and audiences with the aim of playing the role of a career-coach. Also run workshops to help call-center executivess become good coaches for their teams.
+61 14

Customer Care, Service

45 Years of Experience
Expert on Customer Care & Service for almost all my career. Have applied this extensively for use at Call-centters since 2000
+36 8

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