Chris Phillips, Chris Phillips Associates Ltd, a specialist Business Trainer from Shanklin, Isle of Wight | Expertbase

Chris P.'s Profile

Experienced Leadership and Performance Management Trainer
Chris has over 20 years’ experience in Management Development. He has a passionate belief that people are the key to success in any organisation.

Chris's background was originally in the transport industry, in railways and shipping and port management. From here Chris moved into management development, joining The Industrial Society (now The Work Foundation) as a Management and Training Adviser, working with a wide range of organisations in Southern England.

Manager of Business Training with Cable & Wireless plc immediately after privatisation, Chris helped develop a training strategy for the newly privatised company both in the UK and overseas.

Chris works as a trainer and consultant for a range of private sector and public sector organisations throughout the UK. Current clients include Siemens Medical Solutions, Specsavers Optical Group, London Borough of Sutton, the Isle of Wight College and Guernsey Training Agency.

Chris is a Fellow of the Institute of Leadership and Management, a Chartered Member of the Chartered Institute of Personnel and Development and a Companion Member of the Chartered Institute of Customer Service.

Chris’s key specialist areas include leadership in the workplace, appraisal, performance management, employee development, executive coaching, teambuilding and customer service.

Chris: Overview

Chris P.

Fluent Languages

English

Chris's Work Experience

Chris P.
Chris's International Experience Visualised
United Arab Emirates
Bahrain
Botswana
Hong Kong
Macau
Russia

Chris: Insights

Chris P.

Delivery Styles

Virtual
In Person

Expert Category

Business Trainers

Travels from

Shanklin, Isle of Wight, United Kingdom

Citizen of

United Kingdom

Gender

Male

Age-Group

> 65

Chris's Fees

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Strengths

Excellent Communicator
Highly Experienced

Hobbies

-

ID / Stats

ID-848
3.51 K
PopIndex: 1
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Chris's Expertise

Chris P.

Leadership

33 Years of Experience
• The essentials of effective leadership in the workplace.
• Leadership and business strategy.
• Leading business change.
• Practical leadership training for managers, supervisors and team leaders: Experienced practitioner in Action Centred leadership.
• Leadership styles
• Building effective teams
• Coaching for results
+86 22

Performance Management

33 Years of Experience
• Performance review and appraisal
• Providing advice and guidance in designing an appraisal process.
• Identification and analysis of indivual competencies.
• Agreeing business objectives.
• Reviewing progress with objectives: building on success and dealing with performance gaps
• Identify opportunities for personal development and career development.
• Using coaching to enhance performance
• Practitioner in Myers Briggs Indicator and use of MBTI as a development tool
+28 3

Customer Care, Service

28 Years of Experience
• Caring for customers at the front line
• Communication skills that underpin excellent customer service
• Dealing successfully with difficulties and customer disappointment
• Company Ambassador skills for field service specialists.
• Agreeing standards and measures to manage customer service.
• Teamwork and customer service.
• Engaging with stakeholders
+36 8

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What Clients say about Chris

Chris P.
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