Engaging, Experienced & Effective!

 

Speciality

Customer Care, Service
20 Years
Leadership
20 Years
Train the Trainer
20 Years
- Shirley has facilitated over 8000 hours of one-on-one coaching
- Delivered over 1000 presentations globally.
- Key note speaker at the prestigious Global Speakers Summit 2009.
- Past President of the Professional Speakers Association of Southern Africa, 2008-2009. JHB Chapter.
- Co-presented her breakfast show with Mark Taylor on Mix Radio 93.8fm.

- In addition, Shirley has facilitated and developed programmes for the Institute of Marketing Management Business School (IMM) & Global School of Business (GSB) and several others; with a break-away period working at the Institute of Directors SA (IoDSA).

Experience:
Professionally qualified and highly experienced International Presenter and Facilitator with extensive knowledge and skills in Sales and Service, Coaching and Mentoring, Communications and Client Relations; gained in a wide range of industrial and commercial sectors. Additionally, Shirley has coached, designed, developed, consulted and facilitated on leadership, strategy, train-the-trainer, communication, management, negotiation, sales, presentation skills and customer service programmes, specialising in leadership and innovation.

Technique:
Shirley has an incredible gift to touch the heart as well as the mind, leaving the audience feeling inspired, motivated and wanting more. Having a reputation for engaging and entertaining, knowledge-filled presentations, she always slips in ‘how to’ techniques and practical ideas.
Shirley’s quick wit is intoxicating and her knowledge profound. She brings a refreshingly unique quality to each programme. She is in great demand, being recognised as a leading facilitator, speaker and coach, working with many blue chip companies.

Choosing Shirley will help make your next event extraordinary!

Expertise Portfolio

Customer Care, Service

20 Years

Service Programmes are designed to provide a full range of tools, expertise and knowledge that any aspiring organisation in the 21st century needs in order to succeed.

Shirley's Training Titles:

I was YOUR customer!, Mystery Shopping, Customer Service Matters, Fantastic Service Every Time, Customer Experience Management, Building a Service Culture, Customer Relationship Management, Business Etiquette & Social Skills, Critical Elements of Customer Service, Customer Service- Listening, Responding & Resolving, Telephone Courtesy & Customer Service,

 List all 37 'Customer Care, Service' Experts

Leadership

20 Years

Leadership Programmes are designed to provide a full range of tools, expertise and knowledge that any (aspiring) leader in the 21st century needs in order to succeed.

Shirley's Training Titles:

Thought Leadership, Business Problem Solving, Career Stallers and Stoppers, Change Management, Creativity and Innovation, Coaching, Correcting Performance Problems, Frontline Leadership, Managerial Leadership, Managing Performance , Mentoring, Motivation, Identifying, Planning and Implementing, Negotiating, Strategic Decision Making, Performance Management- Managing Employee Performance, Change Leadership, Team Building, Employee Engagement, Leadership Alignment, Strategic Planning, Critical Management & Leadership, Delegation- The Art of Delegating Effectively, Strategy & Change, New Supervisor, New Manager, Sales Management, Team Building, Developing High Performance Teams, Personal Leadership, Leading Different Personalities

 List all 81 'Leadership' Experts

Train the Trainer

20 Years

Train-the-Trainer Programmes are designed to provide a full range of tools, expertise and knowledge that any aspiring organisation in the 21st century needs in order to succeed.

Shirley's Training Titles:

Train the Trainer Fundamentals, Train the Trainer Advanced, The Boardroom Presenter™, Facilitation Skills, Presentation Skills, Public Speaking Fundamentals, Presentations- Preparing, Developing and Delivering, Effective Presentations, Business Presentation Skills, Motivation: Identifying, Planning and Implementing, Professional Presentation Skills, Sales Presentation Skills, Public Speaking for Wimps

 List all 13 'Train the Trainer' Experts

Personal Details

Name & ID Shirley S.Shirley Smith-Momberg, Life Wellness Coaching - ID 929
Profile Title Engaging, Experienced & Effective!
Category Trainers
Travels from South Africa - CapeTown
Citizen of South Africa South Africa
Gender Female
Age-Group 46 to 50

Good to Know

Languages (fluent) English   English
Worked in Countries Botswana  Cyprus  Greece  Lesotho  Mauritius
Mozambique  Namibia  Cyprus  Saint Lucia
South Africa  Swaziland  Switzerland  Turkey
United Kingdom 
                           
Professional Memberships • COMENSA
• IODSA
• PSASA
• GBB Forum
Hobbies • Reading
• Travelling
• Music
• Movies

Availability Globally
Strengths • Client Focused
• Performance Driven
• Versatile
• Motivated
• Passionate

Stats

PopIndex * 2 - Great
Profile Views 1923

Keyword Cloud

Shirley S. CapeTown South Africa Trainer Customer Care, Service Leadership Train the Trainer shirley facilitated coaching programmes management business knowledge skills sales service range designed leadership train trainer presentation customer building change performance planning provide tools expertise aspiring century needs order succeed Facilitate Train Coach Mentor Consult Present Train the trainer Key Note Leader Sales Manage Customer Service CRM Customer Relationship Management Customer Care Communication Customer Experience Service Recovery Professional Development Soft Skills Innovation Mystery Shop Mystery Shopping Secret Shopper Stress Wellness Grooming Appearance Speaker

Experts similar to Shirley S.

Seema S. - A background-checked Professional Speakers from India

In: Professional Speakers
Seema S.

India
  • Leadership
  • Management
  • Diversity, Equality
Alan S. - A background-checked Coaches from United Kingdom

In: Coaches
Alan S.

United Kingdom
  • Communication
  • Media
  • Customer Care, Service
Adrian S. - A background-checked Keynotes from United Arab Emirates

In: Keynotes
Adrian S.

United Arab Emirates
  • Inspirational
  • Personal Development
  • Leadership
Stuart S. - A background-checked Trainers from United Kingdom

In: Trainers
Stuart S.

United Kingdom
  • Leadership
  • Business Strategy
  • Marketing - General
Nick S. - A background-checked Trainers from United Kingdom

In: Trainers
Nick S.

United Kingdom
  • Call Centre Related
  • Customer Care, Service
  • Motivation
Damian S. - A background-checked Consultants from United Kingdom

In: Consultants
Damian S.

United Kingdom
  • Train the Trainer
  • Performance Management
  • Coaching
Radhika S. - A background-checked Consultants from India

In: Consultants
Radhika S.

India
  • Communication
  • Customer Care, Service
  • Language, Culture
Gautham S. - A background-checked Trainers from India

In: Trainers
Gautham S.

India
  • Call Centre Related
  • Customer Care, Service
  • Customer Experience Management
Belina S. - A background-checked Trainers from United Kingdom

In: Trainers
Belina S.

United Kingdom
  • Organisational Development
  • Leadership
  • Facilitation
Byron  S. - A background-checked Professional Speakers from Canada

In: Professional Speakers
Byron S.

Canada
  • Motivation
  • Leadership
  • Team Building
Ralph  S. - A background-checked Consultants from Canada

In: Consultants
Ralph S.

Canada
  • Customer Care, Service
  • Time Management
Faisal  S. - A background-checked Professional Speakers from United States

In: Professional Speakers
Faisal S.

United States
  • Entrepreneurial
  • Innovation
  • Leadership

Contact / Hire Shirley S.

Security