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Experienced Trainer in soft skills & Customer Service

 

Speciality

Communication
13 Years
Customer Care, Service
13 Years
Presentation Skills
13 Years
Paolo brings with him almost 8 years of experience in training and instructional design.

His acquired experiences in the field of training delivery, including expertise in language & accent training, customer service and customer relationship management and culture training can be an added asset to your good office. He has a solid grasp of the English language; has also been exposed to working under pressure, and has proven to be very adaptive and flexible. Paolo also has fully developed skills in mentoring, coaching and presentation.

Paolo is up to par and updated with the standards of training, both locally and internationally, and is very willing to learn and acquire new skills & languages and share his own best practices. Paolo has extensive experience in building training modules & training plans from scratch; modifying existing processes and presentations and a keen eye for details. He can work as an individual or as part of a team with ease. He has attended several training sessions, certifications and workshops that allowed him to be very good at his craft.

He possesses an energetic and vibrant personality, which allows him to deal well with people; Paolo is very goal oriented and is capable of meeting deadlines. He is very open to constructive feedback, and can work with minimal supervision as well. Paolo flourishes in a multicultural working environment, and he likes to help people grow and flourish in their own chosen fields as well.

Expertise Portfolio

Communication

13 Years

Language and Accent Neutralization

Soft Skills

Telephone Etiquette

 List all 63 'Communication' Experts

Customer Care, Service

13 Years

Soft Skills

Customer Relationship Management

Assertiveness / Polite Refusals

Consultative Sales

 List all 37 'Customer Care, Service' Experts

Presentation Skills

13 Years

Powerful Presentation Workshops

 List all 20 'Presentation Skills' Experts

Personal Details

Name & ID Paolo A.Paolo Alejandro G. Encina, Paolo Alejandro G. Encina - ID 714
Profile Title Experienced Trainer in soft skills & Customer Service
Category Trainers
Travels from Philippines - Mandaluyong
Citizen of Philippines
Gender Male
Age-Group 36 to 40

Good to Know

Languages (fluent) English  Tagalog  English Tagalog
Worked in Countries Philippines   
Professional Memberships Hybrid YawYan -Filipino MMA
Hobbies Events Hosting
Sports
Availability Globally
Strengths Presentation skills; Computer literacy; Editing skills; Training skills; Coaching skills

Stats

PopIndex * 2 - Great
Profile Views 7265

Keyword Cloud

Paolo A. Mandaluyong Philippines Trainer Communication Customer Care, Service Presentation Skills paolo training language customer skills presentation

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