Raffy is an expert in Organizational Strategy, Human Resources Management, Quality Management, Process Management, Mergers & Acquisition, Risk Management & Business Continuity Management.

He has developed several Models in Competency based Management and he has been working in several niches such as Finance, Telecommunications, Petrochemicals

Most used tools: TQM / EFQM, Balanced Scorecard, Process Management, BPR, Competency based HR Management, ISO 9001, BS 25779, ISO 22000, ISO 14001, OHSAS 18001, ISO 26000, ISO 28000.

Raffy's Specialties:

Banking and Finance, Oil and Petrochemicals, Governement and Public Sector, Healthcare, Utilities (Telecommunication, Power, Water), NGO's - Non-Governmental Organizations. Distribution and Retail.

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Raffy's Training Expertise

+29 10

39 Years of Experience

Human Resources

Corporate, Professional & Academic Experience in all aspects related to Human Resources / Knowledge Management: Strategic HR Management , Comprehensive Competency based Management (CCBM), Recruitment, Training, Performance Appraisal, Career Planning, and all aspects related to HR Management.

+31 4

39 Years of Experience

Organisational Development

Consulting & Academic experience in Organizational Development, Restructuring, Downsizing, Change & Conflict Management.

+11 2

39 Years of Experience

Quality Mgt

Consulting, Training & Academic experience in Process Management, Quality Management, Process & System Audit, Mesauring & Managing Customer Satisfaction & Total Quality Management (EFQM, MBQA, Dubai Quality Award, Deming Award).