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An energetic deliverer able to win both hearts and minds

 

Speciality

An experienced Manager with a background in leading blue chip companies, covering both "Sales" and "Service".

His natural enthusiasm generates "best performance" from both teams and individuals, in delivering performance workshops.

A judge for each of the last three years at the UK Customer Service Training Awards.
Call Centre Related
14 Years
Customer Care, Service
10 Years
Motivation
8 Years
An experienced Manager with a successful background in the Financial Services and Insurance Industries in both Sales and Service.

Having spent close to 15 years managing teams of up to 250 in leading blue chip organisations, Nick has a real understanding of the needs of business but equally importantly of the demands that are placed on individuals. The people management has always been the buzz for Nick, constantly trying to find better ways to manage, coach and inspire his teams to greater levels of success.

Trained in a number of coaching methodologies and specialising in "performance workshops", Nick delivers improved results and team engagement.

Nick has worked with a range of SME's, Corporates and International organisations at home and overseas, both in the public and private sectors.

In the UK, clients include Bank of Scotland, NHS Direct, Argos, HMRC, Macmillan, Pets at Home and numerous public sector bodies.
Nick has also been asked to speak at a variety of events and conferences including local government forums.

Overseas Nick spent 18 months delivering workshops for the BPO sector in Botswana helping to develop the sector under a government funded initiative. His popularity meant that he was also often asked to deliver talks on a range of topics, outside of his brief and to different groups!

Nick has been a judge at the UK Customer Service Training Awards for each of the last three years, where his first-hand knowledge and experience has been used to very practical effect.

Charismatic and personable, Nick is quickly able to win hearts and minds.

His first eBook is shortly to be published.

Expertise Portfolio

Call Centre Related

14 Years

Considerable experience in managing large multi channel centres involving affinity management.
The understanding gained is now used to help to develop the skills in others to ensure that "Call Centres" can be a great place to work.
Programs delivered globally.

Nick's Training Titles:

"Master Class in Contact Centre skills for Call Handlers"
"Master Class in Contact Centre skills for Team Leaders"
Both available in 2 or 3 day format.

 List all 8 'Call Centre Related' Experts

Customer Care, Service

10 Years

Passionate about great service.
Always trying to create the understanding in others of the many chances that we all get "to make a difference", and the lasting effects that can have.

Nick's Training Titles:

Author of the Advanced Certificate in Customer Service Excellence (ACCSE™) course, a UK accredited program.The ten module program ensures that delegates have a complete understanding of why service excellence is key, the skills needed and of equal importance, the creation of a "can do" attitude.

 List all 37 'Customer Care, Service' Experts

Motivation

8 Years

Understanding the way that we think, and the ability to create the drive and motivation necessary to be the "best possible" version of ourselves, are key to new and improved performances...Often that we may have previously thought impossible.

Nick's Training Titles:

"Great performances and why they happen"
"How the mind works"
"How we can change our thinking"
"Goals that motivate"
"Delivering new and improved performances"
"How we make the change"

 List all 26 'Motivation' Experts

Nick B.'s Clients

Bank of Scotland, Argos, HMRC, Pets at Home, Macmillan, Timpsons, NHS Direct, Brand Addition, Botswana Accountancy College, Advance Performance, Welsh Contact Centre Forum, numerous Local Government bodies.

Personal Details

Name & ID Nick B.Nick Bishop, Business Management Training Group - ID 912
Profile Title An energetic deliverer able to win both hearts and minds
Category Trainers
Travels from United Kingdom - Manchester
Citizen of United Kingdom
Gender Male
Age-Group 56 to 60

Good to Know

Languages (fluent) English   English
Worked in Countries Botswana  Ireland  South Africa  United Kingdom         
Professional Memberships Greater Manchester Chamber of Commerce
Hobbies Active interest in most sports.
County honours in a number of disciplines but currently most active coaching middle distance runners and chairing athletic bodies.
Availability Globally
Strengths Passionate, thought provoking and able to make instant relationships.

Stats

PopIndex * 2 - Great
Profile Views 2551

Keyword Cloud

Nick B. Manchester United Kingdom Trainer Call Centre Related Customer Care, Service Motivation service nick understanding improved sector customer centre skills

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