Certificate in Training Practice
Chorley, United Kingdom
51 to 55
Mike's SpecialtyExperienced & Engaging Trainer with a Call Centre, Airline and Travel background
Mike's Experience Map
Mike's Training Profile
Dynamic, creative and passionate trainer from the UK
Mike is an enthusiastic and passionate Trainer, with a wealth of experience within the airline/travel and contact centre/services sector. He has a strong track record of achievement in training, customer service and sales and has also managed teams in each area. With a 16 year career at British Airways, working with partner airlines such as Flybe, Iberia and Meridiana, Mike has built strong and productive relationships with both internal customers and external clients. He is an extremely engaging trainer and has a natural ability to bring products and services to life at all levels, delivering creative solutions that are on brand, on time and cost effective. He is confident and dynamic with a genuine passion for training and development.
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Mike's Training Expertise
22 Years of Experience
Call Centre Related
Mike managed a team of Trainers at the Avios UK Customer Contact Centre where he facilitated the delivery and evaluation of induction, technical and soft skills training. He developed and delivered global training programmes for IAG airlines, coordinated and planned the training needs for all employees and researched, designed and delivered training programmes in the UK, South Africa and Italian contact centres.