Call taking experience
Customer Service
Floor Monitoring/Voice coach
Quality checking
Technical troubleshooting
Content development
+7
Expertise, Specialities, Competencies ...
Rima's Training Portfolio
Call Centre Related * 14 Years
+7
Communication * 15 Years
A professional Trainer, here ...
Rima S.'s Profile
Specialist Accent Neutralizer, Communication Specialist
Rima is an outgoing, enthusiastic, self-motivated, learning professional with hands-on exposure to Multinational Companies’ processes and standards.
She is able to work in a team and lead it at the same time. Her greatest strength is her high degree of commitment to work, ability to coach and mentor team-mates and attempt to excel and achieve perfection. Rima currently works as a Corporate Trainer at a well-known training firm in Pune, India.
She regularly leads specific and customised training intervention mainly in the areas of soft skills and communication development.
Rima's area of work include:
Competency Based Training Programs (CBT), Accent Neutralization, Active Listening, Coaching Skills, Handling Escalated Calls, Analytical Skills, Cultural Sensitivity, Motivational Skills, Client Interfacing Skills, English Usage, Problem Solving and Decision Making Skills, Conference Calls, Email Etiquette, Presentation Skills, Thinking Skills, Written Communication, Grammar for Success, Call Smart, Strive for Excellence and Corporate Personality
Rima conducts regularly training sessions in Accent, Numeracy, Reading Comprehension, Thinking Skills, Written Communication, conducts pre-assessment, mid-evaluation, final assessment.
Rima also conducts refresher training on Voice and Accent, English Grammar and Mock Calls
She is able to work in a team and lead it at the same time. Her greatest strength is her high degree of commitment to work, ability to coach and mentor team-mates and attempt to excel and achieve perfection. Rima currently works as a Corporate Trainer at a well-known training firm in Pune, India.
She regularly leads specific and customised training intervention mainly in the areas of soft skills and communication development.
Rima's area of work include:
Competency Based Training Programs (CBT), Accent Neutralization, Active Listening, Coaching Skills, Handling Escalated Calls, Analytical Skills, Cultural Sensitivity, Motivational Skills, Client Interfacing Skills, English Usage, Problem Solving and Decision Making Skills, Conference Calls, Email Etiquette, Presentation Skills, Thinking Skills, Written Communication, Grammar for Success, Call Smart, Strive for Excellence and Corporate Personality
Rima conducts regularly training sessions in Accent, Numeracy, Reading Comprehension, Thinking Skills, Written Communication, conducts pre-assessment, mid-evaluation, final assessment.
Rima also conducts refresher training on Voice and Accent, English Grammar and Mock Calls
Compact and to the point
Rima's Milestones
Training Experience / Worked In
Strengths
great team player excellent communication skills highly motivated multi-lingual & adaptive
Just Go ahead & ask!
Enquire about Rima
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