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Aviation and Hospitality Training Specialist

 

Speciality

Communication
27 Years
Customer Care, Service
27 Years
Education and Training
15 Years
Michelle is a Training & Performance Development professional with extensive experience built in the Aviation and Hospitality industry. She was based in Bahrain since 1983, where a large part of her career was spent in a training role with the international airline Gulf Air.

Since February 2013, Michelle is based in Abu Dhabi. Prior to 1983, having obtained a Bachelor of Arts degree in Sociology, Michelle began her career in the hospitality industry, as a Management trainee with a prominent hotel chain in Mumbai – India.

In 1983, Michelle joined Gulf Air as a flight attendant. During her twenty-six years tenure with the airline, she was entrusted with varied responsibilities, and gained internal promotion as Cabin Crew Manager and as an Instructor/Programme Designer where she gained experience in training a multicultural work force.

Her innovation and programme design skills helped in the development of a very successful Service Delivery & Customer Care programme, including an induction for new recruits and promotional courses. In this role, her leadership and interpersonal skills were put to full effect in various projects, including training and development in performance appraisals, internal customer relations and skills specialisation. Her planning and organising skills, and her commitment to results was evident from the results and feedback received from colleagues and airline personnel.

Michelle also worked alongside a team in the Operations Quality Department as a quality auditor where she conducted audits in all areas of the operations department to ensure compliance with the requirements of the company and regulator.

Michelle left Gulf Air in August 2010, accepting a position as Quality Manager for a large and successful training organisation in Bahrain. Her responsibility included designing and implementing the training and quality systems in compliance with the Regulatory Authority as well as has also been involved in recruitment and selection of personnel.

In 2011, Michelle joined IATA as an instructor for Crew Resource Management where she has delivered training to international airlines for all levels of Flight Operations personnel. She has also trained personnel to qualify as crew resource management instructors within their airlines.
From 2011, Michelle also undertook various assignments as a consultant, trainer and programme designer delivering specialised training in hospitality and the Australian Diploma in Retail Management. She has also developed programmes, such as Customer Service, Communication Skills, Business Etiquette and Professional Grooming for health care providers.

Michelle’s quest for knowledge and continued personal development is evident from her attendance of various training programmes and holds several diplomas in; crew resource management, emergency response, quality auditor, safety management systems and ramp losa, load control one (Ramp Handling & Airside Safety) and customer service training.

Michelle is currently working as an instructor for IATA, consultant and trainer for international organisations.

Expertise Portfolio

Communication

27 Years

Working with the airline exposed me to constant communication with customers. It was imperative in my job to be an excellent communicator. I have attended & delivered lots of courses in communication.

 List all 63 'Communication' Experts

Customer Care, Service

27 Years

For 27 years I was in constant contact with internal & external customers hence it was imperative to have & deliver excellent customer service skills

 List all 37 'Customer Care, Service' Experts

Education and Training

15 Years

I have been an instructor for more than 15 years both in the aviation industry and corporate business

 List all 44 'Education and Training' Experts

Personal Details

Name & ID Michelle B.Michelle Barrie, International Air Transport Association - ID 844
Profile Title Aviation and Hospitality Training Specialist
Category Trainers
Travels from United Arab Emirates - Abu Dhabi
Citizen of India Australia
Gender Female
Age-Group 51 to 55

Good to Know

Languages (fluent) English   English
Worked in Countries Bahrain Bahrain
Professional Memberships None
Hobbies Sports
Availability Globally
Strengths Very good communicator, excellent work ethics and very good team player

Stats

PopIndex * 2 - Great
Profile Views 3337

Keyword Cloud

Michelle B. Abu Dhabi United Arab Emirates Trainer Communication Customer Care, Service Education and Training michelle training development hospitality industry international airline gulf management years internal crew instructor programme skills service customer care personnel operations quality resource communication excellent

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