Richard Overy, Making Change Work, a specialist Business Coach from Dubai | Expertbase

Richard O.'s Profile

Leadership & CS Business Transformation Expert
I am a highly regarded Leadership and Customer Service Business Transformation Consultant who was awarded ‘Global Centre of Excellence’ for Readers Digest Customer Service Outsource Suppliers 9 years in a row.

A widely experienced Business Transformation Senior Executive and Skills Training Executive with a proven track record of working with a diverse range of customer service clients and sectors, expert in Net Promoter and UKCSI.

A natural leader who inspires others to achieve their maximum potential, a Leadership and Customer Service expert. Promoter of Customer Service Excellence, self-motivated and an excellent communicator at all levels within an organisation.

A Senior consultant with an impressive record of accomplishment and has worked across; America, UK, Europe, and the MENA region.

Richard: Overview

Richard O.

Richard's Elevator Pitch

"Progress is impossible without change, and those who cannot change their minds cannot change anything" G B Shaw MCW is a boutique change management consultancy founded in 2006 with it's HQ in the UK

Industry / Sector Experience

Leisure, Travel, Tourism
Utilities
Information Services
Management Consulting
Non Profit Organization Management

Richard's Clients

On request

Fluent Languages

English

Keywords

Travel And Tourism
Change Management\
Utilities
IT
Digital Transformation
Customer Excellence

Richard's Work Experience

Richard O.
Richard's International Experience Visualised
United Arab Emirates
Belgium
Bahrain
Canada
Switzerland
Germany
Denmark
Spain
France
United Kingdom
India
Italy
Kuwait
Malta
Oman
Philippines
Portugal
Qatar
Saudi Arabia
Turkey

Richard: Insights

Richard O.

Delivery Styles

Virtual
In Person

Expert Category

Business Coaches

Travels from

Dubai, United Arab Emirates

Citizen of

United Kingdom

Gender

Male

Age-Group

61 to 65

Richard's Fees

Request Now

Strengths

Strategic Thinking
Responsible
Disciplined
Flexible
Open Minded

Hobbies

Rugby
Wine

ID / Stats

ID-1053
228
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Richard's Expertise

Richard O.

Change Management

21 Years of Experience
Out of the box thinking, supporting companies through often painful journeys

Richard can assist you with ...

Supporting Pre And Post M&A Activity
+38 4

Customer Experience Management

31 Years of Experience
From C suite to customer facing staff, aligning values and performance

Richard can assist you with ...

Reengineer Contact Centres
+11 2

Acquisitions, Mergers

21 Years of Experience
Supporting change and aligning cultural values, often at times when teams feel under threat

Richard can assist you with ...

Mergers and Acquisitions
+1

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