Richard Overy, Making Change Work, a specialist Business Coach from Dubai | Expertbase
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Richard O.

A Business Coach from Dubai, United Arab Emirates

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Richard's Specialty

Progress is impossible without change, and those who cannot change their minds cannot change anything

- G B Shaw

Richard's Experience Map

Richard's Coaching Profile

Leadership & CS Business Transformation Expert
I am a highly regarded Leadership and Customer Service Business Transformation Consultant who was awarded ‘Global Centre of Excellence’ for Readers Digest Customer Service Outsource Suppliers 9 years in a row.

A widely experienced Business Transformation Senior Executive and Skills Training Executive with a proven track record of working with a diverse range of customer service clients and sectors, expert in Net Promoter and UKCSI.

A natural leader who inspires others to achieve their maximum potential, a Leadership and Customer Service expert. Promoter of Customer Service Excellence, self-motivated and an excellent communicator at all levels within an organisation.

A Senior consultant with an impressive record of accomplishment and has worked across; America, UK, Europe, and the MENA region.



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Richard's Clients

Richard's Coaching Expertise

24 Years of Experience

Change Management

Out of the box thinking, supporting companies through often painful journeys

34 Years of Experience

Customer Experience Management

From C suite to customer facing staff, aligning values and performance

24 Years of Experience

Acquisitions, Mergers

Supporting change and aligning cultural values, often at times when teams feel under threat
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