Richard Overy, Making Change Work, a specialist Business Coach from Dubai | Expertbase
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Richard O.

A Business Coach from Dubai, United Arab Emirates

Expertbase Experts Business Coaches United Arab Emirates Richard O.'s Profile

Richard's Specialty

Progress is impossible without change, and those who cannot change their minds cannot change anything

- G B Shaw

Richard's Experience Map

Richard's Coaching Profile

Leadership & CS Business Transformation Expert
I am a highly regarded Leadership and Customer Service Business Transformation Consultant who was awarded ‘Global Centre of Excellence’ for Readers Digest Customer Service Outsource Suppliers 9 years in a row.

A widely experienced Business Transformation Senior Executive and Skills Training Executive with a proven track record of working with a diverse range of customer service clients and sectors, expert in Net Promoter and UKCSI.

A natural leader who inspires others to achieve their maximum potential, a Leadership and Customer Service expert. Promoter of Customer Service Excellence, self-motivated and an excellent communicator at all levels within an organisation.

A Senior consultant with an impressive record of accomplishment and has worked across; America, UK, Europe, and the MENA region.

 

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Richard's Clients

Richard's Coaching Expertise

22 Years of Experience

Change Management

Out of the box thinking, supporting companies through often painful journeys

32 Years of Experience

Customer Experience Management

From C suite to customer facing staff, aligning values and performance

22 Years of Experience

Acquisitions, Mergers

Supporting change and aligning cultural values, often at times when teams feel under threat
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