Jules Murray, Spider on the Wall Ltd, a specialist Business Trainer from LONDON | Expertbase
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Jules M.

A Business Trainer from LONDON, United Kingdom

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Jules's Experience Map

Jules's Training Profile

Sales and Customer Service Consultant & Trainer
A Sales and Customer Service expert with an impressive track record in growing businesses by developing and catering to a specialised, often luxury market.

Passionate about Customer Service and a fabulous facilitator of Sales Training, tailored to your business requirements using contextual and relevant material to ensure that sales people's performance is continually enhanced to provide a sustainable increase in sales results.

Jules has coached, trained and mentored over 3,000 customer-facing employees and their sales leaders to enable them to achieve sustainable increases in their customer satisfaction and ultimately sales conversion results.

As an avid developer of accelerated learning methodologies she is also a Senior Consultant for Performance Practitioners Ltd – a company which delivers sales programmes, products and systems, designed to turbo-charge learning for rapid development.

Jules has dedicated the last 8 years to the training and development of managers and sales people for many large national and international organisations. My successful methodology is based on the relationship I build with clients and the effective and interactive design of course content.

A confident Board Presenter and experienced Trade Show Exhibitor, she has detailed knowledge of the Leisure and Hospitality Industry and 20 years experience in the Premium/Luxury end of the market.

Converting Creative ideas into Working Solutions
Customer Service Excellence
Facilitated Brainstorming
Managing Change
Maximising Resources
Monitoring KPI's for ROI
New Ways of Working
Optimising CRM Systems
Performance Management
Personal Development Training
Polishing Customer Care Skills
SMART Goal Setting
Telephone/Email Etiquette
Telephone Sales
Time Management
Unlocking Business Potential



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Jules's Training Expertise

21 Years of Experience

Softskills Development

Great initiative and resourcefulness in a competitive marketplace - Inspirational Team Leadership - InterPersonal skills and social skills development training -

28 Years of Experience

Sales - General

Unlocking Business Potential - Converting Creative ideas into Working Solutions
Optimising CRM Systems - Performance Management -
Monitoring KPI’s for ROI
Competent Presenter and Sales Team Builder

33 Years of Experience

Customer Care, Service

Absolutely EVERYTHING Customer Service Focussed.
From mystery shopper reports to creating the whole enchanting customer experience.
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