Inspirational, passionate development that gets results

 

Speciality

I have a knack for cutting through social complexities, diagnosing cultural issues in practical terms - then getting on with fixing them. This is usually most effective through clarifying the organisations values and what they mean in practical terms for the employees, day-to-day. This then might result in consulting, training and facilitating - most often in terms of leadership development, team building, learning & development and engagement programmes - to get everyone aligned and working towards the same goal.
Organisational Development
15 Years
Customer Care, Service
17 Years
Corporate Culture
13 Years
ABOUT TOM

Tom is a multi-award-winning talent professional with a background in the behavioural side of cultural and organisational development. He has a particular passion for ambitious organisations that want to deliver sustainable performance improvement... but that want to do it through their people.

He has a background in Learning & Development, in high-touch customer service industries. In 2006 he was part of the team that started a hospitality outsourcing business as Head of Talent and Organisational Development, being responsible for the people agenda - then later worked as Director of Talent in a digital agency. More recently, he's been working as a consultant, working with teams and businesses who have a need to develop, inspire or re-engage their teams...

He specialises in the following areas:
~ Organisational & Cultural Development
~ Leadership development
~ Large scale behavioural change management

Looking at the following:
- Recruitment / Attraction
- On-boarding
- Learning & development, training
- Internal communications
- Leadership development & succession planning
- Reward
- Engagement
- Performance management

With a background in a Five Star hospitality and customer service, Tom has a strong track record in helping small to medium sized teams develop, using the power of their people!

--

Tom is a member of the Chartered Institute of Personnel & Development, the British Institute of Facilities Management and the Learning & Performance Institute. He is a committee member for the Learning & Career Development Special Interest Group of the BIFM and a judge for the Learning & Career Development Awards. He is a regular speaker and published author.

Expertise Portfolio

Organisational Development

15 Years

I have extensive experience in managing internal Talent programmes. This is from a history of leading award-winning Learning & Development teams, but also being responsible for Attraction, Recruitment, Succession Planning, Leadership Development, Engagement, Reward & Benefits and Human Resources.

It usually means working with teams to design and facilitate better performance management, more effective recruitment or pipelines of talent. Over the years I've created a great many methods of up-skilling leaders, assessing and rewarding performance, holding effective appraisals, having better performance management conversations - and many more.

Tom's Consulting Titles:

Training programmes include:
- Executive Development Programme
- Strategic Leadership
- Five Star Service
- One Team Working
- Performance Management for Leaders
- Handling Conflict
- Innovation at Work
- Vocal Impact
- Business Writing Skills
- International Protocol
- Dealing with Difficult People
- Call Handling
- Assertiveness Skills
- Communication & Body Language
- Change Management
- Interviewing Skills
(and many, many more!)

 List all 31 'Organisational Development' Experts

Customer Care, Service

17 Years

I deeply understand the service industry, having worked with a range of sectors including Automotive, FMCG, Retail, Banking, Legal, Airline, Media and Technology - all of whom understood the importance of customer service as a key differentiator. I have helped a range of businesses to understand their customers and their teams better.

Tom's Consulting Titles:

Publications:
- What is Five Star Service? And how can you get it for free?
- Avoiding robotic customer service
- Getting the right people with a customer service mindset
…and many more

 List all 37 'Customer Care, Service' Experts

Corporate Culture

13 Years

Over the past decade, I've been consulting with a range of organisations in how to create, reinforce and embed their culture.
This ranges from vision & values creation, behavioural competency modelling and cultural assessments - all the way through to delivering the programmes that reinforce the culture themselves.

Tom's Consulting Titles:

Keynote speeches
- The definition of value in customer service businesses
- How to create a culture of innovation
- How to create an engaged team
- Culture change - how do you change a culture in a team?

Publications
- How to instil a sense of passion
- Do you change the people - or do you change the people?
- Unleashing the power of your people
- Integrity in business
- Do your team believe in your business?
- Client / supplier relationships - are true partnerships even possible?

 List all 12 'Corporate Culture' Experts

Tom R.'s Clients

GlaxoSmithKline, Lloyds, TSB, Santander, Channel 4, Rolls Royce, Barclays, Network Rail, Mainstay, Mitie, Vodafone, Sky, Diageo, BBC, News International, London Stock Exchange, Clyde & Co, Simmons & Simmons, Gulf Air, Aero Engine Controls, University of the Arts, Universal Music, Friday, Financial Times, Land Securities

Personal Details

Name & ID Tom R.Tom Robinson, Talent Tomorrow Ltd - ID 654
Profile Title Inspirational, passionate development that gets results
Category Consultants
Travels from United Kingdom - London
Citizen of United Kingdom United Kingdom
Gender Male
Age-Group 36 to 40

Good to Know

Languages (fluent) English   English
Worked in Countries United Kingdom  United States  Bahrain  Hong Kong         
Professional Memberships MCIPD, MBIFM, MLPI, MBILD
Hobbies Triathlons
Availability Globally
Strengths Communication, inspiring facilitation, engaging and meaningful people development. Plus a passion and commitment to exceptional service!

Stats

PopIndex * 2 - Great
Profile Views 6021

Keyword Cloud

Tom R. London United Kingdom Consultant Organisational Development Customer Care, Service Corporate Culture talent background behavioural cultural organisational development passion performance people learning customer service team business working businesses leadership change management recruitment star institute programmes skills create culture range

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