Tom Robinson, Talent Tomorrow Ltd, a specialist Consultant from London | Expertbase
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Tom R.

A Consultant from London, United Kingdom

Expertbase Experts Consultants United Kingdom Tom R.'s Profile

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Training Facilitation Change Management Culture Development Learning Performance Management Behaviour Customer Service Call Centre Vision Values Behaviour Change Organisation Development Leadership Service Customers Relationships Succession Planning Engagement Reward

Travels from

London, United Kingdom

Citizen of

United Kingdom


Inspiring Facilitation
Engaging And Meaningful People Development. Plus A Passion And Commitment To Exceptional Service!




6.85 K
41 to 45
PopIndex: 1

Tom's Specialty

I have a knack for cutting through social complexities, diagnosing cultural issues in practical terms - then getting on with fixing them. This is usually most effective through clarifying the organisations values and what they mean in practical terms for the employees, day-to-day. This then might result in consulting, training and facilitating - most often in terms of leadership development, team building, learning & development and engagement programmes - to get everyone aligned and working towards the same goal.

Tom's Experience Map

Tom's Consulting Profile

Inspirational, passionate development that gets results
Tom is a multi-award-winning talent professional with a background in the behavioural side of cultural and organisational development. He has a particular passion for ambitious organisations that want to deliver sustainable performance improvement... but that want to do it through their people.

He has a background in Learning & Development, in high-touch customer service industries. In 2006 he was part of the team that started a hospitality outsourcing business as Head of Talent and Organisational Development, being responsible for the people agenda - then later worked as Director of Talent in a digital agency. More recently, he's been working as a consultant, working with teams and businesses who have a need to develop, inspire or re-engage their teams...

He specialises in the following areas:
~ Organisational & Cultural Development
~ Leadership development
~ Large scale behavioural change management

Looking at the following:
- Recruitment / Attraction
- On-boarding
- Learning & development, training
- Internal communications
- Leadership development & succession planning
- Reward
- Engagement
- Performance management

With a background in a Five Star hospitality and customer service, Tom has a strong track record in helping small to medium sized teams develop, using the power of their people!


Tom is a member of the Chartered Institute of Personnel & Development, the British Institute of Facilities Management and the Learning & Performance Institute. He is a committee member for the Learning & Career Development Special Interest Group of the BIFM and a judge for the Learning & Career Development Awards. He is a regular speaker and published author.



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Tom's Clients

Aero Engine Controls
Channel 4
Clyde Co
Financial Times
Gulf Air
Land Securities
London Stock Exchange
Network Rail
News International
Rolls Royce
Simmons Simmons
Universal Music
University of the Arts

Tom's Consulting Expertise

+30 4
23 Years of Experience

Organisational Development

I have extensive experience in managing internal Talent programmes. This is from a history of leading award-winning Learning & Development teams, but also being responsible for Attraction, Recruitment, Succession Planning, Leadership Development, Engagement, Reward & Benefits and Human Resources.

It usually means working with teams to design and facilitate better performance management, more effective recruitment or pipelines of talent. Over the years I've created a great many methods of up-skilling leaders, assessing and rewarding performance, holding effective appraisals, having better performance management conversations - and many more.

+36 8
25 Years of Experience

Customer Care, Service

I deeply understand the service industry, having worked with a range of sectors including Automotive, FMCG, Retail, Banking, Legal, Airline, Media and Technology - all of whom understood the importance of customer service as a key differentiator. I have helped a range of businesses to understand their customers and their teams better.

+11 4
21 Years of Experience

Corporate Culture

Over the past decade, I've been consulting with a range of organisations in how to create, reinforce and embed their culture.
This ranges from vision & values creation, behavioural competency modelling and cultural assessments - all the way through to delivering the programmes that reinforce the culture themselves.
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