Miles Cheetham, CX NPD, a specialist Consultant from Southampton | Expertbase
Miles C.

Product Customer Experience Consultant

A specialist Consultant from Southampton, United Kingdom

The 1 Minute Low-Down
Miles's Elevator Pitch

Innovative, analytical and solution driven management consultant and product development leader with over 20 years of experience. Core competencies: Product Development, Customer Experience Development, Product Lifecycle Management, Innovation, Business Models, Strategic & Business Planning, Channel Management, Project Management, Research & Analysis, Marketing Programmes, Product Launches, C-Level Client Relationships, Multi-Functional Team Leadership
Expertise, Specialities, Competencies ...
Miles's Consulting Experience

34 Years specialisation in
Marketing (Specialised)

Product marketing expert, led the development of multi-media internet-enabled devices (Vodafone Live!), mobile broadband, mobile advertising, cloud based remote working solution and numerous others in the mobile, payments and media industries


+15
24 Years specialisation in
Innovation

Led Vodafone UK Next Generation Customer Proposition team, Vodafone Group Enterprise Future Products team, Vodafone Group and UK Product strategy, numerous projects and with a structured approach to innovation that produces highly evident results.


+9
20 Years specialisation in
Customer Experience Management

Introduced the customer journey and customer-led product development to Vodafone, and have continued to develop the approach for 16+ years. I use step-by-step techniques within CX's proprietary methodology to ensure customer experience is deeply imbedded in products. With this approach I leverage all the related documentation, decision-making templates and toolkits that i have developed with my business partner to arrive at best in class solutions


+11 +2
Meet professional Consultant, here ...
Miles C.'s Profile

Product Customer Experience Consultant

Innovative, analytical and solution driven management consultant and product development leader with over 20 years of experience. Major assignments include the comprehensive review, redevelopment and implementation of New Product Development process for Africa's biggest brand, MTN Group, as well as developing successful mainstream mobile products.

Ability to gain rapid insights into and understand customer needs and translate them into value-added products.

Highly skilled in analysing product development approaches, determining viability of significant new products and implementing ground-breaking new processes. Pioneer in new technologies with recognised expertise in cutting-edge areas including Service Delivery, Devices, Content, Identity, Payments and Applications.

A decisive and motivating team leader.
Miles Travels From
Southampton, United Kingdom

Geographic Work Experience
Miles's International Experience

Miles has Consulting Experience / Worked In these Countries:
Organisations Miles has worked with
Miles's Clients

Consulting Clients
GSMAIranMTN GroupNigeriaPayments UKSkySouth AfricaThreeVerizonVodafone Group and UK
Here Intel we gathered
About Miles

Keywords (User added)
Management Consulting Product Development Customer Experience Development Product Lifecycle Management Innovation Business Models Strategic & Business Planning Channel Management Project Management Research & Analysis Marketing Programmes Product Launches C-Level Client Relationships Multi-Functional Team Leadership
Memberships, Awards, Certificats
N/A
Publications
Customer Experience for Competitive Advantage Customer Experience at the heart of MNO Product Development Customer Experience best practice from mobile adjacent sectors Digital Identity commercial opportunities for MNOs Big Data and Machine Driven Learning Mobile Online and Social Gaming
Strengths
A decisive and motivating team leader analytical empathetic collaborative and with a strong track record
Languages
English
Hobbies
Travel classic cars walking watching cricket and rugby
Profile-ID
ID-958
Views
2.68 K

PopIndex: 2

Gender
Male
Age-Group
51 to 55
Availability
Globally
Travels from
United Kingdom
Citizen of
United Kingdom

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