Product Customer Experience Consultant

 

Speciality

Innovative, analytical and solution driven management consultant and product development leader with over 20 years of experience.

Core competencies:
Product Development, Customer Experience Development, Product Lifecycle Management, Innovation, Business Models, Strategic & Business Planning, Channel Management, Project Management, Research & Analysis, Marketing Programmes, Product Launches, C-Level Client Relationships, Multi-Functional Team Leadership
Marketing - Specialised
30 Years
Innovation
20 Years
Customer Experience Management
16 Years
Innovative, analytical and solution driven management consultant and product development leader with over 20 years of experience. Major assignments include the comprehensive review, redevelopment and implementation of New Product Development process for Africa's biggest brand, MTN Group, as well as developing successful mainstream mobile products.

Ability to gain rapid insights into and understand customer needs and translate them into value-added products.

Highly skilled in analysing product development approaches, determining viability of significant new products and implementing ground-breaking new processes. Pioneer in new technologies with recognised expertise in cutting-edge areas including Service Delivery, Devices, Content, Identity, Payments and Applications.

A decisive and motivating team leader.

Expertise Portfolio

Marketing - Specialised

30 Years

Product marketing expert, led the development of multi-media internet-enabled devices (Vodafone Live!), mobile broadband, mobile advertising, cloud based remote working solution and numerous others in the mobile, payments and media industries

Miles's Consulting Titles:

Product Development, Customer Experience Development, Product Lifecycle Management, Business Models

 List all 15 'Marketing - Specialised' Experts

Innovation

20 Years

Led Vodafone UK Next Generation Customer Proposition team, Vodafone Group Enterprise Future Products team, Vodafone Group and UK Product strategy, numerous projects and with a structured approach to innovation that produces highly evident results.

Miles's Consulting Titles:

Innovator, New Product Developer, Research and Analysis, Product Strategy

 List all 9 'Innovation' Experts

Customer Experience Management

16 Years

Introduced the customer journey and customer-led product development to Vodafone, and have continued to develop the approach for 16+ years. I use step-by-step techniques within CX’s proprietary methodology to ensure customer experience is deeply imbedded in products. With this approach I leverage all the related documentation, decision-making templates and toolkits that i have developed with my business partner to arrive at best in class solutions

Miles's Consulting Titles:

Product Development, Customer Experience Development, Product Lifecycle Management, Innovation, Business Models, Strategic & Business Planning, Product Launches, C-Level Client Relationships, Multi-Functional Team Leadership

 List all 9 'Customer Experience Management' Experts

Miles C.'s Clients

Vodafone (Group and UK), Verizon, GSMA, Three, MTN (Group, South Africa, Nigeria, Iran), Payments UK, Sky

Personal Details

Name & ID Miles C.Miles Cheetham, CX NPD - ID 958
Profile Title Product Customer Experience Consultant
Category Consultants
Travels from United Kingdom - Southampton
Citizen of United Kingdom
Gender Male
Age-Group 51 to 55

Good to Know

Languages (fluent) English  English,
Worked in Countries United States  Belgium  Finland  Germany
Hong Kong  Ireland  Italy  Netherlands
Nigeria  Norway  South Africa  Spain
United Arab Emirates  United Kingdom  People's Republic of China
                            People's Republic of China
Professional Memberships N/A
Hobbies Travel, classic cars, walking, watching cricket and rugby
Availability Globally
Strengths A decisive and motivating team leader, analytical, empathetic, collaborative and with a strong track record.

Stats

PopIndex * 2 - Great
Profile Views 797

Keyword Cloud

Miles C. Southampton United Kingdom Consultant Marketing - Specialised Innovation Customer Experience Management management product development leader experience group mobile customer team business innovation vodafone approach Management Consulting Product Development Customer Experience Development Product Lifecycle Management Innovation Business Models Strategic & Business Planning Channel Management Project Management Research & Analysis Marketing Programmes Product Launches C-Level Client Relationships

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