Miles Cheetham, CX NPD, a specialist Consultant from Southampton | Expertbase

Miles C.'s Profile

Product Customer Experience Consultant
Innovative, analytical and solution driven management consultant and product development leader with over 20 years of experience. Major assignments include the comprehensive review, redevelopment and implementation of New Product Development process for Africa's biggest brand, MTN Group, as well as developing successful mainstream mobile products.

Ability to gain rapid insights into and understand customer needs and translate them into value-added products.

Highly skilled in analysing product development approaches, determining viability of significant new products and implementing ground-breaking new processes. Pioneer in new technologies with recognised expertise in cutting-edge areas including Service Delivery, Devices, Content, Identity, Payments and Applications.

A decisive and motivating team leader.

Miles: Overview

Miles C.

Miles's Elevator Pitch

Innovative, analytical and solution driven management consultant and product development leader with over 20 years of experience. Core competencies: Product Development, Customer Experience Development, Product Lifecycle Management, Innovation, Business Models, Strategic & Business Planning, Channel Management, Project Management, Research & Analysis, Marketing Programmes, Product Launches, C-Level Client Relationships, Multi-Functional Team Leadership

Miles's Clients

GSMA
Iran
MTN Group
Nigeria
Payments UK
Sky
South Africa
Three
Verizon
Vodafone Group and UK

Fluent Languages

English

Publications

Customer Experience for Competitive Advantage
Customer Experience at the heart of MNO Product Development
Customer Experience best practice from mobile adjacent sectors
Digital Identity commercial opportunities for MNOs
Big Data and Machine Driven Learning
Mobile Online and Social Gaming

Career Highlights

BA (Hons) 2:1 Geography
University of Liverpool
UK

Keywords

Management Consulting
Product Development
Customer Experience Development
Product Lifecycle Management
Innovation
Business Models
Strategic & Business Planning
Channel Management
Project Management
Research & Analysis
Marketing Programmes
Product Launches
C-Level Client Relationships
Multi-Functional Team Leadership

Miles's Work Experience

Miles C.
Miles's International Experience Visualised
United Arab Emirates
Belgium
China
Germany
Spain
Finland
United Kingdom
Hong Kong
Ireland
Italy
Nigeria
Netherlands
Norway
USA
South Africa

Miles: Insights

Miles C.

Delivery Styles

Virtual
In Person

Expert Category

Consultants

Travels from

Southampton, United Kingdom

Citizen of

United Kingdom

Gender

Male

Age-Group

51 to 55

Miles's Fees

Request Now

Strengths

A Decisive And Motivating Team Leader
Analytical
Empathetic
Collaborative And With A Strong Track Record.

Hobbies

Travel
Classic Cars
Walking
Watching Cricket And Rugby

ID / Stats

ID-958
2.81 K
PopIndex: 2
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Miles's Expertise

Miles C.

Marketing - Specialised

35 Years of Experience
Product marketing expert, led the development of multi-media internet-enabled devices (Vodafone Live!), mobile broadband, mobile advertising, cloud based remote working solution and numerous others in the mobile, payments and media industries
+15

Innovation

25 Years of Experience
Led Vodafone UK Next Generation Customer Proposition team, Vodafone Group Enterprise Future Products team, Vodafone Group and UK Product strategy, numerous projects and with a structured approach to innovation that produces highly evident results.
+9

Customer Experience Management

21 Years of Experience
Introduced the customer journey and customer-led product development to Vodafone, and have continued to develop the approach for 16+ years. I use step-by-step techniques within CX's proprietary methodology to ensure customer experience is deeply imbedded in products. With this approach I leverage all the related documentation, decision-making templates and toolkits that i have developed with my business partner to arrive at best in class solutions
+11 2

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