Learning & Development professional, with 18 years experience in Internationally recognized hospitality and customer service organizations. Career spanning progressively responsible operational and training responsibilities with Convergys, Oberoi Hotels, Hilton Hotels, InterContinental Hotels, Taj Hotels and Leela Hotels.
Experience of setting up training systems and processes and personally trained Master Trainers and Trainers. Master Facilitator for a five-day workshop on design of learning materials and training content.
Has facilitated the Vision and Mission development offsite for the Leela Bangalore and designed and led a Leadership workshop for the Taj West End, Bangalore management team.
Convergys Certified business consultant and a Certified Green Belt in the Continuous Improvement methodology.
Certified Neuro Linguistic Programming practitioner and uses some key techniques in the program on communication and rapport building for customer service.
MBA in HR & Strategy from MDI, Gurgaon. Has been a hands-on leader and believes in the power of individuals and organizations to realize their true potential through learning.
Travelled widely during childhood and career and likes to pick up languages, studied French and achieved the elementary diploma from Alliance Francaise. Early education in the UK and Afghanistan and has lived for short periods in Argentina and Hong Kong.