Chris Futcher, West End Training, a specialist Business Trainer from Chester | Expertbase

Chris F.'s Profile

Business Management Skills Trainer
Prior to becoming a principle trainer with a recognized organization the UK, Chris pursued a management career with a major UK telecommunications provider. His considerable experience included positions in operations management, project management and a variety of commercial roles.

He has extensive experience of all aspects of people management, including recruitment, appraisal, deployment and development. In addition to managing large teams in a line role, as project manager he matrix-managed diverse teams across the UK.

He first underwent Trainer Training in 1990 and continued to take an active interest in people development, at one stage having responsibility for the training and development of over 350 staff. He has worked with managers and other trainers to design, develop and deliver training courses and workshops on a variety of topics. This facilitator has also performed the role of coach and mentor for many years, an activity he continues to pursue.

Experience has given him the strong belief that people are the most important asset in virtually every business. What differentiates one company from another, to a considerable degree, is the skills and motivation of its employees.

He maintains the currency of his knowledge of modern business techniques both as a Member of the Chartered Management Institute and as an Alumnus of Henley Management College. Both organisations provide him with access to information and research on a wide range of management topics.

Chris: Overview

Chris F.

Fluent Languages



Management Today People Manager Professional Manager

Career Highlights


Chris: Insights

Chris F.

Delivery Styles

In Person

Expert Category

Business Trainers

Travels from

Chester, United Kingdom

Citizen of

United Kingdom




61 to 65

Chris's Fees

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The Ability To Focus Clearly On Objectives And Work Effectively With People To Get The Job Done.


Reading Walking Charity Work

ID / Stats

26.14 K
PopIndex: 4
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Chris's Expertise

Chris F.

Education and Training

32 Years of Experience
Training groups of managers or teams in personal development and business management skills.
Facilitating workshops and events in numerous management areas including Organisation and process reviews.
+53 1

Project Management

29 Years of Experience
Experience of project managing infrastructure, service improvement and organisational change projects.
Planning, implementing, monitoring, reporting, risk management. Familiar with Prince 2.
Manager of project teams responsible for implementating new applications across multiple technologies.
+29 13

General Management

37 Years of Experience
Substantial experience at senior management level in IT organisation. Responsibilities included managing operations, people and projects. Example roles include:
Manager of UK wide technical support teams for major mainframe and open systems estates.


Business Articles by Chris

Chris F.
2 High-Value, Free, Ad-Free & Full-Text Articles

Sales Training - Just For Sales People?

Sales training is just for sales people, right? Wrong.
60   |   5.97 K   |   3 min

CRM - Is This The Key To Improved Customer Relations?

CRM can be a building block to good customer service - but only if the foundations there are already strong.
50   |   2.27 K   |   5 min

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