Drummond Small, D. Small & Company, a specialist Business Trainer from Kilmarnock | Expertbase
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Drummond S.

A Business Trainer from Kilmarnock, United Kingdom

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Drummond Delivers

Virtually
Hybrid
In-Person

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Drummond Speaks

English

Achievements

BA Honours
First class
Heriot-Watt University
Edinburgh
Scotland Honour's year winner -Watt Club Medal for Excellence Assessor - Automotive Management Accreditation Assessor - Automotive Technical Accreditation (Customer Service and Handling)

Travels from

Kilmarnock, United Kingdom

Citizen of

United Kingdom

Strengths

Understanding Client Needs And Meeting Them With Professionalism
Enthusiasm And Sensitivity

Hobbies

Skiing Hill Walking Gardening Lecturing On Antarctica

Misc.

5.08 K
Male
> 65
ID-816
PopIndex: 2

Drummond's Experience Map

Drummond's Training Profile

Training / Management Development Practitioner
Drummond brings a wealth of practical, international experience gained over 25 years as a training and management development professional. He has worked in a wide spread of organisations in the public and private sectors both in employment and self-employment. He is dedicated to developing his clients’ management and interpersonal skills with enthusiasm, commitment and professionalism.

Drummond's success his achieved through focusing closely on the needs of his clients and producing and delivering innovative and engaging programmes which meet those needs in full.

Drummond is an accredited competency assessor at all organisational levels from main board to customer facing staff and is IT literate.

Drummond has a strong specialism and successful track record in the automotive industry and has delivered training and worked for the following clients:

Ford of Britain, Mansour Group (Egypt), Coca Cola Enterprises, Ford Motor Corporation, Philip Morris International, Siemens (Europe and USA), PricewaterhouseCoopers’ Volkswagen UK, Starwood Hotels and Resorts, Telco International - TATA (India), Tata Management School (Pune, India), United Nations, Food & Agriculture Organisation, Jaguar Land Rover, Asian Development Bank (Manila), UK Ministry of Defence, Mercedes-Benz, General Motors (Vauxhall & Opel), Johnson & Johnson, Invitrogen, Scottish Enterprise, Asian Development Bank, Chivas, Cofely Gdf Suez.

 

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Drummond's Training Specialties

+11
34 Years of Experience

Professional Development

In-house and public courses and one-to-one training design, development and delivery of professional development training programmes, including:

- time management and personal effectiveness
- stress management
- assertiveness and personal confidence
- customer handling skills
- selling skills
- professional and business report writing
- coaching skills
- leadership and team development
- organising and running effective meetings
- training needs analysis
- competency assessment
- assessment centres
- training techniques


+11 2
34 Years of Experience

Softskills Development

Development and delivery of soft skills training courses including:

- communication skills
- presentation skills
- persuasion and influencing skills
- managing conflict
- interviewing skills
- competency based evaluation and selection


+13
34 Years of Experience

General Management

Design, delivery and coaching of a broad range of general management programmes, including:

- introduction to management skills
- advanced management skills
- introduction to supervisory skills
- finance for non-finance managers
- analysing financial accounts
- budgetary and credit control
- sales and marketing management and planning
- strategic planning
- key account management

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