Your Partner for Sustainable Excellence!

 

Speciality

Sustainable Development
21 Years
Benchmarking and Best Practices
18 Years
General Management
32 Years
Susanne practices a partnership oriented, cooperative style of consulting. By challenging existing ways of thinking and doing things, she helps her clients in the private and public sectors to develop systems, approaches and methods which generate desired results and lead to sustainability. Her approach includes direct consulting, coaching and training which is individually tailored to client needs and expectations.

Susanne began consulting in 1996 and is managing partner in her own consulting company. She is now an acknowledged expert in the area of Sustainable Excellence – which focuses on the balance of long-term financial, environmental and social factors for the sustainably excellent results which are based on sound and strategically focused approaches in all areas of management. Initially focused on Environmental Management, Susanne is now a specialist in the Sustainable Excellence. This concept is based on Excellence Model of the EFQM and includes several focal areas such as Leadership and Values, Environmental and Social Responsibility, Stakeholder Management. Susanne has been instrumental in developing new methods and tools to increase the level of economic, environmental and social sustainability though integration into organisational Strategy.

Susanne has over 11 years international consulting and training experience. In addition to Environmental, Economic and Social Sustainability, Susanne is also an expert in the areas Corporate Social Responsibility, Total Quality Management, Leadership, Strategic Management, etc.. Susanne has assisted dozens of organisations in implementing holistic management systems (ihe Excellence Model as well as ISO-based integrated management systems), performing self-assessments as well as coached organisations applying for the European Excellence Award. With her experience in the planning and implementation of various management issues, Susanne has assisted organisations in both the private and public sectors - ranging in size from SMEs to large organisations. Susanne has developed expertise in a number of related areas such as: the development and integration of quality and environmental management systems based in ISO 9001 and ISO 14001, establishment of continuous improvement processes and continuous learning, implementation of process management and improvement, strategic management, intercultural conflict management, etc. Susanne is an experienced Team Leader / Senior Award Assessor as well as a Validator for "Committed to Excellence" for the European Foundation for Quality Management as well as a Certifying Auditor for ISO 9001.

Susanne received her Bachelors Degree in Economics and Finance from the University of Washington, Seattle, in 1986, completed her Masters’ degree in Environmental Ethics and Resource Management at New York University in 1995 and in 1997 finished her Degree in Environmental Science from the University of Bielefeld, Germany. In line with continuing academic education, she is a doctoral candidate at the University of St. Gallen in Switzerland in the area of Multicultural Management (specifically Sustainability of SMEs) and teaches at the University of Applied Science in Munich.

Susanne also spent 9 years working for a German bank with assignments in Munich, New York and Hamburg. Her positions within the bank included Correspondent Banking Officer, Credit Specialist, Corporate Banking Officer and Money Market / Foreign Exchange Specialist.

Expertise Portfolio

Sustainable Development

21 Years

Through her work as a founding member of the Sustainable Excellence Group, Susanne has been instrumental in the development of the Sustainable Excellence Approach. While this approach builds upon the Excellence Model of the EFQM, it is supplemented to heighten environmental and social sustainability issues. In order to make Sustainable Development more manageable, several practical methods for Stakeholder Management, Strategy Development, Development of Organizational Culture and Values, Leadership Development, etc. are part of the Sustainable Excellence Approach which has been implemented by dozens of private and public sector organizations in the past several years.

Susanne also works intensively with the Excellence Model of the EFQM, aiding organizations implement the Model, training assessors, facilitating self-assessments as well as preparing national and European award submissions and coaching applicants for excellence awards. Her involvement also includes activity as an Assessor / Team Leader for the EFQM as well as for other national and international excellence award processes.

 List all 4 'Sustainable Development' Experts

Benchmarking and Best Practices

18 Years

 List all 8 'Benchmarking and Best Practices' Experts

General Management

32 Years

In more general management terms, Susanne is very experienced in implementing programs including Continuous Improvement, Lean and World Class Manufacturing, Process Improvement, Project Management and Visioning initiatives. She advises organizations in developing and implementing environmental and quality management systems based on the EU-Environmental Audit-EMAS, ISO 14001, ISO 9001 and other Health and Safety standards. Susanne is experienced in integration of management systems (i.e. Excellence and quality according to ISO 9001, environment as well as health and safety) and is a certification Auditor for ISO 9000 Quality Management Systems.

Susanne develops and delivers both English and German language training and workshop programs based on individual needs of organisations and participants. She performs Training Needs Assessments and organizational training programs. Training methodology and materials are tailored and cover a wide range of management related subjects. Susanne also offers coaching of management members in individually developed areas.

Her experience is grounded on 9 years practical experience in the banking industry, where Susanne held several positions including: Credit Officer, Commercial Banking Officer, Money Market and Foreign Exchange Advisor. During her time at the bank, Susanne worked in Munich, New York and Hamburg and gained experience in managing staff, developing training programs and in assisting colleagues to sell new financial instruments.

 List all 14 'General Management' Experts

Personal Details

Name & ID Susanne K.Susanne Kaldschmidt, Sustainable Excellence / Netzwerk Management Consulting - ID 650
Profile Title Your Partner for Sustainable Excellence!
Category Consultants
Travels from Germany - Dorfen (near Munich)
Citizen of Germany
Gender Female
Age-Group 51 to 55

Good to Know

Languages (fluent) English  German  Spanish  Portuguese  English, German, Spanish Portuguese
Worked in Countries Albania  Austria  Ethiopia
Germany  Jordan  Mongolia  Switzerland  Ukraine  United Kingdom  United Arab Emirates
United States  Bosnia-Herzegovina, Czech Republic , Serbia
                      Bosnia-Herzegovina, Czech Republic , Serbia
Professional Memberships Licensed Consultant Member of the European Foundation for Quality Management
Deutsche Gesellschaft fr Qualitt (DGQ e.V.)
Mnchner Wirtschafts Forum
Hobbies Active in various international Development Projects as well as in projects to support Sustainability in organisations.
Sports: Mountain climbing, Scuba diving, etc.
Availability Globally, except No conflict zones - Iraq, Afghanistan, Sudan, Somalia, etc.
Strengths Sound business and management knowledge stemming from a combination of practical experience in the banking and other industries as well as from training and consulting in international / multicultural environments.
Very team-oriented and sensitive to intercultural issues due to many years of experience in national and international teams.
Comprehensive experience in leading project teams with different goals and durations.
Excellent communication and coordination skills, particularly in international surroundings.
Experience in working in world-wide.
High level of multicultural sensitivity.

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Keyword Cloud

Susanne K. Dorfen (near Munich) Germany Consultant Sustainable Development Benchmarking and Best Practices General Management susanne consulting private public systems methods sustainability approach includes coaching training needs sustainable excellence environmental social based areas management specialist model efqm leadership developing integration years international experience quality organisations implementing assessments european award issues development continuous improvement experienced team degree university york multicultural munich bank banking officer practical national organizations programs

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