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Keith's Experience Map
Keith's Consulting Profile
EFQM Excellence Model Consultant
Keith has over 30 years experience in Local Government, up to and including Chief Officer level. His responsibilities have included consumer protection, markets, cleaning, catering, waste regulation, rent officer service, analytical services, public relations and the registration of births, deaths and marriages.
He has trained hundreds of local authority members and staff on subjects as diverse as:
• The EFQM Excellence Model
• Performance management
• Benchmarking
• Process management
• Consultation
• Knowledge management
• Facilitation skills
• Best value reviews
• Overview and scrutiny
He has also assisted authorities in the development of their business planning and performance management arrangements, corporate consultation and implementation of new political structures.
Keith has been involved in more than a third of the assessments conducted under the West Midlands Local Government Association's Performance Assessment and Improvement Scheme (based on the EFQM Excellence Model), and has also been trained to lead Comprehensive Performance Assessment peer review teams on behalf of HM Government's Audit Commission.
He has trained hundreds of local authority members and staff on subjects as diverse as:
• The EFQM Excellence Model
• Performance management
• Benchmarking
• Process management
• Consultation
• Knowledge management
• Facilitation skills
• Best value reviews
• Overview and scrutiny
He has also assisted authorities in the development of their business planning and performance management arrangements, corporate consultation and implementation of new political structures.
Keith has been involved in more than a third of the assessments conducted under the West Midlands Local Government Association's Performance Assessment and Improvement Scheme (based on the EFQM Excellence Model), and has also been trained to lead Comprehensive Performance Assessment peer review teams on behalf of HM Government's Audit Commission.
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Keith's Consulting Expertise
45 Years of Experience
Public Sector, Governments
Chief local government officer with over 25 years experience in the fields of consumer protection, trading standards, markets, cleaning, catering, waste regulation, rent officer service, analytical services, public relations, and the registration of births, deaths and marriages.
29 Years of Experience
Business Development
Management consultant and experienced in the fields of EFQM Excellence Model, performance management, benchmarking, process management, stakeholder consultation, knowledge management, partnership working, project management, leadership, decision making, best value reviews, business/service planning, policy and strategy, comprehensive performance assessments and improvement planning.
Highly skilled in the EFQM Excellence Model, having trained hundreds of persons as assessors and led dozens of peer and self assessments of organizations (from 200 to 20,000 employees in size)
Highly skilled in the EFQM Excellence Model, having trained hundreds of persons as assessors and led dozens of peer and self assessments of organizations (from 200 to 20,000 employees in size)
