Coaching

How To Coach Through Difficult Times

Read in 3 min. These are difficult times. Commercial organisations are faced with empty order books, lack of cash or capital and shrinking markets. The public sector too is finding its resources shrinking as there is simply not the finance expected even a year ago.
Hire Matt S. , a brainy Business Coach from Newcastle upon Tyne, United Kingdom | Expertbase

Matt S.

A Business Coach from
Newcastle upon Tyne, United Kingdom

Matt is available for projects both virtually and in-person.
Comments
50 Claps
601 Words
3.03 K
Against this background organisations are having to change operating models, restructure and lose staff through redundancy and other programmes.

If you're a Line manager, you're left to deal with the aftermath. Unsettled by losing your own colleagues and friends, perhaps feeling guilty about still being employed and having to achieve the same or greater results with fewer resources. You must, in turn, be able to support your own team through these changes to have any chance of coming out the other side.

In coaching your people through change, you are working towards a situation where you have restored their self-esteem, their competence and their willingness to learn; all of which will be vital to getting back to business.

A coaching conversation will offer clues as to where people are in the change curve and the following advice is designed to help you deal with people at different stages. Coaching in this context is about responding appropriately to the behaviour that a person is exhibiting at different stages of the change process.

Shock or denial – Coaching is directive

Explain and continue to explain what is happening and why it is happening. Give facts and figures – as far as they are known. Keep reinforcing that change is happening or going to happen. Get a response – ask people what they think. Help your people understand what is expected of them. Suggest specific actions they can take to deal with the situation. Allow time for people who are in shock or denial time to digest the changes. Ensure coaching provides opportunities for people to talk things over.

Resistance and anxiety – coaching is supportive

Listen, listen, listen! Allow your people the opportunity to express their feelings about the changes. Acknowledge their feelings and show empathy. Be encouraging and supportive – it takes time. Never say "pull yourself together" or similar. Help individuals to ‘mourn' the loss.

Acceptance and letting go – coaching is supportive and encouraging

Note that people can waver between "Resistance and Anxiety" and "Acceptance and Letting Go" for some time before really climbing the curve. Coaching therefore needs to be both supportive and encouraging.

Experimenting – coaching is encouraging

Provide clear direction and guidelines. Coach to work up short term goals. Help with prioritising so that focus is on the key issues. Provide opportunities to develop the new skills that are needed. Hold regular planning and review sessions.

Commitment - coaching is facilitative

Help people set longer term goals – building on their progress to date. Look to the future and encourage forward planning. Demonstrably, but sincerely, reward those responding to change. Coach for ongoing support and encouragement

There is often some reassurance from the fact that there is a certain predictability in what people go through when experiencing change. Resistance to change is normal. If managed by encouraging openness and supported through coaching, then its effect can be reduced and ‘turned around'. A threatening response to resistance normally results in people ‘digging in' and expressing their resistance more strongly. Coaching people through change is anything but ‘soft' but rather a responsible management approach in the mutual interest of people and the organisation.
This Article is authored / contributed by ▸ Matt S. who travels from Newcastle upon Tyne, United Kingdom. Matt is available for Professional Coaching Work both Virtually and In-Person. ▸ Enquire Now.

Comments
Your thoughts matter - more than you can imagine.

More Articles by Matt
7 Free | Ad-Free | Full-Text Business Papers

More Articles written / submitted by Matt S.
Coaching

Coaching Myths

It is widely agreed that coaching is a much-misunderstood concept and it is perhaps not surprising that many myths have sprung up around the subject. Can ...
6 min
50
2.98 K
More Articles written / submitted by Matt S.
Coaching

Top 10 Tips For Coaching Difficult People

It has been said that there is no such thing as difficult employees, only ineffective managers, but I've yet to meet anyone who believes that's true. In ...
4 min
56
9.96 K
More Articles written / submitted by Matt S.
Coaching

Coaching Today: What Coaching Is And What It Isn'T

The comparing of coaching to other forms of workplace development that my previous articles have dealt with has helped us understand coaching relative ...
6 min
50
2.97 K
More Articles written / submitted by Matt S.
Coaching

Learn To Coach: How Could We Classify Motivation?

Continuing his series of articles on the importance of motivation to the coaching approach, Matt outlines how the complexity of motivation can be broken ...
3 min
50
4.13 K
More Articles written / submitted by Matt S.
Coaching

Coaching Skills Training: Coaching & Counselling

"Coach me? If I wanted counselling I'd ask for it thank you!" This article examines the confusion between coaching and counselling and how we can make ...
4 min
50
2.75 K
More Articles written / submitted by Matt S.
Coaching

Introduction To Coaching

Ask anyone to define the word coach and you will get a wide variety of responses. Some will say coach is a sort of tutor or instructor, but others will ...
3 min
50
3.24 K
More Articles written / submitted by Matt S.
Coaching

How To Exploit Rapport In Coaching

Rapport is a somewhat exotic English word derived from the French verb rapporter, meaning to bring back, to refer. The English meaning, a relation of harmony, ...
5 min
50
3.16 K

More 'Coaching' Articles
13 more Articles that may interest you, too...

Matt S. : How To Exploit Rapport In Coaching
Coaching

How To Exploit Rapport In Coaching

By Matt S.
Rapport is a somewhat exotic English word derived from the French verb rapporter, meaning to bring back, to refer. The English meaning, a relation of harmony, conformity, accord or affinity, indicates the importance of rapport to communication and consequently coaching. This article examines what coaches need to know.
5 min
50
3.16 K
Graham Y. : Coaching Can Get The Boss In Shape
Coaching

Coaching Can Get The Boss In Shape

By Graham Y.
Who tells the boss that they can improve their management or leadership? How do they look at themselves objectively and identify what areas they can improve and the benefits of doing so?
8 min
50
3.1 K
Francis T. : High Performance Coaching - Business Coaching Sessions Replace Traditional Seminars
Coaching

High Performance Coaching - Business Coaching Sessions Replace Traditional Seminars

By Francis T.
Leading edge thinkers are thinking about BCS (Business Coaching Sessions). If the world is really about faster, cheaper, better, then BCSs are a perfect response to this question: How can I get more out of the increasingly limited time I have to invest in personal and professional development?
4 min
50
6.93 K
Allan M. : Coaching In Management - Essential Business Skill Or Temporary Fad?
Coaching

Coaching In Management - Essential Business Skill Or Temporary Fad?

By Allan M.
There continues to be massive coverage in the press just now about how effective the skill of coaching can be both in the workplace and in people's personal lives. Can a manager employ coaching skills to further the performance and general motivation and morale of their employees?
18 min
50
3.72 K
Matt S. : Introduction To Coaching
Coaching

Introduction To Coaching

By Matt S.
Ask anyone to define the word coach and you will get a wide variety of responses. Some will say coach is a sort of tutor or instructor, but others will say it's a large, multi-wheeled railway carriage. Unfortunately, the second definition is about as helpful as the first in deciding what coaching at work is all about.
4 min
50
3.24 K
Matt S. : Learn To Coach: How Could We Classify Motivation?
Coaching

Learn To Coach: How Could We Classify Motivation?

By Matt S.
Continuing his series of articles on the importance of motivation to the coaching approach, Matt outlines how the complexity of motivation can be broken down and made managable and how different types of motivation may be classified.
3 min
50
4.13 K
Matt S. : Top 10 Tips For Coaching Difficult People
Coaching

Top 10 Tips For Coaching Difficult People

By Matt S.
It has been said that there is no such thing as difficult employees, only ineffective managers, but I've yet to meet anyone who believes that's true. In the end, if people want to be difficult that's there choice, but recognizing that the way we manage such people is part of the mix here's a selection of tried and tested techniques:
4 min
56
9.96 K
Graham Y. : Coaching Or Mentoring - Does It Matter Which?
Coaching

Coaching Or Mentoring - Does It Matter Which?

By Graham Y.
Some differences and grey areas where Coaching or Mentoring overlap
4 min
60
3.22 K
Matt S. : Coaching Skills Training: Coaching & Counselling
Coaching

Coaching Skills Training: Coaching & Counselling

By Matt S.
"Coach me? If I wanted counselling I'd ask for it thank you!" This article examines the confusion between coaching and counselling and how we can make our intentions clear to avoid statements like this.
4 min
50
2.75 K
Jon E. : Developmental Coaching For Organisational Growth
Coaching

Developmental Coaching For Organisational Growth

By Jon E.
Human capital and organizational development strategies that systematically use developmental coaching to uncover and nurture latent and potential capacity can provide a better means to cultivate organizational futures.
3 min
50
4.33 K
Matt S. : Coaching Today: What Coaching Is And What It Isn'T
Coaching

Coaching Today: What Coaching Is And What It Isn'T

By Matt S.
The comparing of coaching to other forms of workplace development that my previous articles have dealt with has helped us understand coaching relative to other approaches, but this article seeks to refine our understanding of coaching in absolute terms.
6 min
50
2.97 K
Matt S. : Coaching Myths
Coaching

Coaching Myths

By Matt S.
It is widely agreed that coaching is a much-misunderstood concept and it is perhaps not surprising that many myths have sprung up around the subject. Can you see any truth in the following for example?
6 min
50
2.98 K
Dianne B. : If Coaching Is The Answer, What Is The Question?
Coaching

If Coaching Is The Answer, What Is The Question?

By Dianne B.
The importance of anchoring coaching to business strategy and goals
4 min
50
3.74 K
50
Back to top