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Communication Skills, Customer Service and Sales Expert

 

Speciality

Sales - General
23 Years
Communication
15 Years
Presentation Skills
17 Years
The key to our success is understanding what participants and organisations are currently doing and what we want to be doing differently in the future. Identifying this skill, behaviour and competency gap allows us to design and deliver targeted and inspirational development that produces a real return on investment.

With global experience, Guy has held senior roles in sales, management, customer service and training within both Coca-Cola and Bristol Myers Squibb pharmaceuticals. For the last ten years Guy has been delivering bespoke competency based training across 11 different industry sectors from new starters to CEO level.

Delivering versatility and effectiveness to all levels, Guy has a proven track record in consistently delivering high standard, flexible and results driven training at all levels. With an emphasis on fun and enjoyment the key outcome to all of Guy’s training is that delegates leave with skills that will have an immediate impact in their working lives.

Recent industry sectors include pharmaceutical, FMCG, retail, manufacturing, electronics, banking and market research.

Whilst all training is bespoke to specific company and participant outcomes Guy is most regularly requested to deliver in areas that include communication skills, customer service, managing internal and external customer relationships, presentation, pitching and selling skills.

Guy works regularly across the UK, mainland Europe, North America, the Far East, China and India, is fully accredited by the Institute of Trainers and is a global licence holder with Tracom and Wilson Learning programmes.


Some organisations that Guy is currently working for include -

The National Health Service, Saint Gobain, Wal-Mart, AstraZeneca, Arthur D Little, Merck, Bristol Myers Squibb, GlaxoSmithKline, Equifax, Coca Cola, Chandler Chicco Companies, Nutricia, Novartis, Astellas and Otsuka Pharmaceuticals plus Musgraves Budgens Londis (MBL) and Booking.com.

Expertise Portfolio

Sales - General

23 Years

Having designed and delivered the Agile sales framework, this has been successfully tailored and bespoke within many different industry sectors.
Sales training is designed to be intuitive, interactive and delivers immediate results whether with new starters or experienced teams.

 List all 32 'Sales - General' Experts

Communication

15 Years

Numerous coaching and facilitating workshops across many industry sectors, most requested courses include:

Assertiveness, influencing and negotiation, behavioural styles, impactful body language, building successful teams, team tuning, managing high performance teams, executive coaching, managing difficult customers and complaints, motivating individuals and teams to higher performance, developing successful customer relationships.

 List all 63 'Communication' Experts

Presentation Skills

17 Years

Internationally renowned in developing speakers and presenters at all levels, currently working on an EMEA presentation skills programme for pharmaceutical and FMCG sales teams, delivering training to government facing industry leaders and also enhancing congress and conference speakers globally.

 List all 20 'Presentation Skills' Experts

Personal Details

Name & ID Guy P.Guy Pinfold, Pinfold Associates Ltd - ID 785
Profile Title Communication Skills, Customer Service and Sales Expert
Category Trainers
Travels from United Kingdom - Petersfield
Citizen of United Kingdom
Gender Male
Age-Group 46 to 50

Good to Know

Languages (fluent) English  English
Worked in Countries United Kingdom  France  Germany  Spain  Italy
Poland  Belgium  Ireland  Switzerland
United States  Malaysia  Singapore  China
Portugal 
                           
Professional Memberships Tracom
Fortune 100 Speakers
Institute of Trainers
Board of Professional Speakers
Hobbies Family, sailing, cricket and rugby.
Availability Globally
Strengths Communication, organisation and motivational.

Stats

PopIndex * 2 - Great
Profile Views 4219

Keyword Cloud

Guy P. Petersfield United Kingdom Trainer Sales - General Communication Presentation Skills currently sales customer service training delivering bespoke industry sectors levels skills working communication managing presentation trainers speakers teams

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