Content management and implementation of innovative training methodologies. Training workshops tailor-made to Client/Industry specific solutions. Conducting Train ?V the ?V Trainer program on regular basis for International Call Centres. Continue to train Call Centre executives from the agent up to the middle level management on Voice & Accent, Individual Personality Enrichment, Leadership Series, Quality Calling & Functional Programs.
Designing Innovative feedback tools to check effectiveness. Making training a dynamic process through experimental learning.
Conducting Voice & Accent and Soft Skills training for International Call Centers, Export Houses, Banks, Travel Agencies & IT Companies. Created own modules for every training program conducted. Continuous research & development on existing content. Was responsible for trainer team building & handling, beginning from involvement in the recruitment procedure of the trainers to training the latter and ensuring the quality of educational delivery on Accent, Language & Soft Skills. Was an interactive part of the team that created an ??Accent Software?? used for neutralizing regional accent and was solely responsible for the implementation, maintenance & up gradation of the same.
Coaching Customer Relationship Executives on Voice & Accent Enhancement along with Tele ?V Soft Skills. The executives were on an outbound financial services project, catering to customers in the USA.