Mike is an enthusiastic and passionate Trainer, with a wealth of experience within the airline/travel and contact centre/services sector. He has a strong track record of achievement in training, customer service and sales and has also managed teams in each area. With a 16 year career at British Airways, working with partner airlines such as Flybe, Iberia and Meridiana, Mike has built strong and productive relationships with both internal customers and external clients. He is an extremely engaging trainer and has a natural ability to bring products and services to life at all levels, delivering creative solutions that are on brand, on time and cost effective. He is confident and dynamic with a genuine passion for training and development.