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Ajit K 
"Accent Neutralization / Business Communication"
A background-checked Trainer.
Travels from Pune, India
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Ajit's Expert Profile
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Ajit K. - Accent Neutralization / Business Communication
Ajit is a Pune University Bachelors Degree holder in Commerce. He has over to 7 years of work experience in the service industry.
He started his career with Mphasis Pune (now called EDS). His job responsibilities included monitoring and analyzing calls. He also participated in assisting Quality implementation projects, preparing lesson plans for advisors, conducting quality analysis and team huddles, coaching (voice and accent) advisors on calls and participating in client conference meetings. He has also taken part in Soft Skills Training.
After Mphasis, he joined IBM Daksh where he worked in Operations taking calls and training new recruits in the area of Voice and Accent; and Customer Support.
Ajit’s expertise lies in the area of Voice and Accent. He has worked as a Consultant trainer where he has trained the employees of the following clients:
* Wipro BPO-Powai
* Wipro IT -Pune
* Wipro Belapur
* GEMS
* Nipuna in Hyderabad
Apart from training in Soft Skills, Ajit has additional skills and hands on experience/achievements:
* Avaya Telecommunication System
* NICE CMS (Call Monitoring System)
* Certificate in best quality for a quarter
* Certificate in meeting set targets
* Certificate in over exceeding set expectations
* Certificate in 2 day basics in Six Sigma
Data * MS Word, Excel, PowerPoint
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His Competency Portfolio
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| Call Centre Related - over 7 years |
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Customer Service
Voice and Accent
Floor monitoring and feedback
Accent Neutralization
Mentoring & coaching
Cross Culture |
| Communication - over 7 years |
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Business Communication (spoken and written)
Grammar
Accent Neutralization/V & A
Cross Culture |
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| Details about this expert: |
| Name & ID |
Ajit K. | ID: 676 |
| Listed in Category |
Trainers |
| Travels from |
Pune, India |
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| Citizen of |
India |
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| Age Group |
25 to 35 |
| Gender |
Male |
| Availability |
Globally |
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| Good to know |
| Languages (fluent) |
English, Hindi, Marathi |
| Worked in Countries |
India |
| Professional Memberships |
Not specified |
| Strengths |
Excellent communication skills, great team player, have the ability to effectively organize and accomplish assignments. |
| Hobbies |
Reading, sports, music, traveling |
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| About this profile |
| PopIndex * |
3 - [ Great ] |
| Profile Views |
3664 |
| Profile Created |
16/07/2008 |
| Profile Updated |
21/06/2009 |
* (PopIndex: less than 2 is OK | 2 to 3 is Great | more than 3 is Excellent).
Shows the popularity of a posting calulates by number of hits over time.
An excellent PopIndex may be the result of e.g. external websites linking to this page or
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This is a free public expert profile owned and maintained by Ajit K..
Changes made to this profile are monitored and validated.
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