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Hans S 
"Highly sought after Mystery Shopping Expert, member MSPA"
A background-checked Consultant.
Travels from Hilversum, Netherlands
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Hans's Expert Profile
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Hans S. - Highly sought after Mystery Shopping Expert, member MSPA
This Holland-based facilitator enjoys with enthusiasm national and international Mystery Shopping relationships and recognition for quite some time. Hans offers a complete and practical programme and support in order to assure the best returns on investment.
The Disney philosophy is the basis of his vision and methodology. His well known and leading organization in qualitative experiences and contacts developed a well functioning approach to realizing a constant quality guest-customer experience which often exceeded expectations.
Hans is a member of the Opening Crew Euro Disney, later to be renamed Disneyland Paris, and worked as an operation manager and trainer in this theme park from 1991 up to and including 1995. In addition to his formal education in Tourism Management (NWIT Breda) he also was employed with Dolfinarium Harderwijk National Car Rental Walibi-Flevo/Six Flags Holland Landal Greenparks NOC/NSF.
Hans' experience in customer oriented sales and marketing as well as his education at the Disney University make him the ideal candidate to professionally assess any organization or to lead complex mystery shopping projects globally.
These experiences have been included in the unique software modules for each branch of business and they form the basis of his organization.
By asking the right questions and identifying oneself with your company his reviewers are inspired to give motivating feedback after a number of interactions with your people (phone, e-mail, person to person, written, website etc). Hans' job is to prepare clear hands-on reports and constructive feedback which will stimulate your people in the workplace.
His Clines include:
CenterParcs - Jogchems Theaters - HMSHost - Stadsschouwburg Amsterdam.
Of course we also provide professional services to smaller companies.
Hans supports clients with his qualitative research. You too can now select to use his system (anywhere!) with your entire team of people or only one specific department in order to get feedback from your customers on how your products or people are doing. Your reward will be fast coming in repeat business, positive mouth to mouth advertising and a positive working environment.
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His Competency Portfolio
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| Business Strategy - over 20 years |
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International Mystery Shopping Expert. Consults, trains and coaches in the following areas:
* Qualitative and online reporting
* Software directed reporting; quick insight into opportunities and highlights of experiences
* Professional support with the development of quality- and service norms, the pillars of your organization.
* Benchmarking of your results
* Accompaniment; tailored coaching of users.
* Privacy guaranteed 100%
* We safeguard your data 100% with our own stand-alone software
* Experience with A-type Corporations representing various types of business
* Hands on, 24h/7d online rapports
* Motivational, positive impact for your team
* Ideal management tool
* MSPA member (guaranteed discretion, quality and access to international network) |
| Customer Care, Service - over 20 years |
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Operational manager:
National Carrental
Disneyland Paris (opening crew!)
Six Flags
Holiday Resorts:
Landal GreenParks and CenterParcs
Host Marriott Services (Amsterdam Airport) |
| Management - over 20 years |
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Operational Management:
National Carrental
Disneyland Paris (opening crew!)
Six Flags Holland
Landal Greenparks (holiday resort)
Marketing:
Dutch Olympic Organisation
Training:
Disney trainer
Six Flags Holland
Inspirational leadership - customer care - teambuilding
Teaching:
Communication & Marketing on bachelors level |
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| Details about this expert: |
| Name & ID |
Hans S. | ID: 61 |
| Listed in Category |
Consultants |
| Travels from |
Hilversum, Netherlands |
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| Citizen of |
Netherlands |
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| Age Group |
41 to 45 |
| Gender |
Male |
| Availability |
Globally |
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| Good to know |
| Languages (fluent) |
English, German, French, Dutch |
| Worked in Countries |
The Netherlands
England
France |
| Professional Memberships |
MSPA (mystery shoppers providers association)
HSMAI (hospitality sales & marketing association international) |
| Strengths |
Enthusiasm
Analytic
Empathize with
Goal Getter |
| Hobbies |
(ex) Disney Trainer
Youth Hostel International Trainer
Study MA in counselling (University Utrecht) |
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| About this profile |
| PopIndex * |
1 - [ OK ] |
| Profile Views |
2541 |
| Profile Created |
27/10/2003 |
| Profile Updated |
13/07/2009 |
* (PopIndex: less than 2 is OK | 2 to 3 is Great | more than 3 is Excellent).
Shows the popularity of a posting calulates by number of hits over time.
An excellent PopIndex may be the result of e.g. external websites linking to this page or
favourable rankings in search engines based on the keywords used here.
PopIndex provides no indication of the quality of an expert
This is a free public expert profile owned and maintained by Hans S..
Changes made to this profile are monitored and validated.
As supplier-neutral expert brokers we may - or may not - recommend Hans S. for your event, project or meeting. We do not represent Hans S. and are in no way affiliated, associated or commissioned by Hans S. to be his agents. |
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