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Keith B 
"EFQM Excellence Model Consultant"
A background-checked Consultant.
Travels from Stafford, United Kingdom
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Keith's Expert Profile
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Keith B. - EFQM Excellence Model Consultant
Keith has over 30 years experience in Local Government, up to and including Chief Officer level. His responsibilities have included consumer protection, markets, cleaning, catering, waste regulation, rent officer service, analytical services, public relations and the registration of births, deaths and marriages.
He has trained hundreds of local authority members and staff on subjects as diverse as:
• The EFQM Excellence Model
• Performance management
• Benchmarking
• Process management
• Consultation
• Knowledge management
• Facilitation skills
• Best value reviews
• Overview and scrutiny
He has also assisted authorities in the development of their business planning and performance management arrangements, corporate consultation and implementation of new political structures.
Keith has been involved in more than a third of the assessments conducted under the West Midlands Local Government Association's Performance Assessment and Improvement Scheme (based on the EFQM Excellence Model), and has also been trained to lead Comprehensive Performance Assessment peer review teams on behalf of HM Government's Audit Commission.
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His Competency Portfolio
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| Public Sector, Governments - over 30 years |
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| Chief local government officer with over 25 years experience in the fields of consumer protection, trading standards, markets, cleaning, catering, waste regulation, rent officer service, analytical services, public relations, and the registration of births, deaths and marriages. |
| Business Development - over 10 years |
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Management consultant and experienced in the fields of EFQM Excellence Model, performance management, benchmarking, process management, stakeholder consultation, knowledge management, partnership working, project management, leadership, decision making, best value reviews, business/service planning, policy and strategy, comprehensive performance assessments and improvement planning.
Highly skilled in the EFQM Excellence Model, having trained hundreds of persons as assessors and led dozens of peer and self assessments of organizations (from 200 to 20,000 employees in size) |
| Management - over 30 years |
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| See above |
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| Details about this expert: |
| Name & ID |
Keith B. | ID: 480 |
| Listed in Category |
Consultants |
| Travels from |
Stafford, United Kingdom |
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| Citizen of |
United Kingdom |
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| Age Group |
51 to 55 |
| Gender |
Male |
| Availability |
Globally |
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| Good to know |
| Languages (fluent) |
English |
| Worked in Countries |
United Kingdom |
| Professional Memberships |
Institue of Trading Standards
Institute of Credit Management |
| Strengths |
Used to working with minimum oversight.
Good communication skills as a trainer.
Belbin "completer finisher".
High customer satisfaction evaluation scores. |
| Hobbies |
not specified |
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| About this profile |
| PopIndex * |
2 - [ Great ] |
| Profile Views |
3139 |
| Profile Created |
29/05/2005 |
| Profile Updated |
07/02/2010 |
* (PopIndex: less than 2 is OK | 2 to 3 is Great | more than 3 is Excellent).
Shows the popularity of a posting calulates by number of hits over time.
An excellent PopIndex may be the result of e.g. external websites linking to this page or
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This is a free public expert profile owned and maintained by Keith B..
Changes made to this profile are monitored and validated.
As supplier-neutral expert brokers we may - or may not - recommend Keith B. for your event, project or meeting. We do not represent Keith B. and are in no way affiliated, associated or commissioned by Keith B. to be his agents. |
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