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David F 
"Increasing profits through world-class customer relations."
A background-checked Trainer.
Travels from Windsor, United Kingdom
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David's Expert Profile
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David F. - Increasing profits through world-class customer relations.
Acclaimed around the world for his thought-provoking and highly original seminars, David is one of the world’s leading experts in customer relations. He is the best-selling author of 14 business books published in 19 languages. His latest book became an instant business best-seller in the UK having been reprinted innumerable times in the space of a few months. His previous book has proved highly popular in Asia.
David is a prolific speaker at conferences and seminars worldwide. He has gained an international reputation for his thought-provoking talks and programs. He is a frequent visitor to Asia and has worked extensively for organizations such as Shangri-La Hotels, SATS, Citibank Singapore and Singapore Metro Rail Transport (SMRT). His other clients include The National Bank of Abu Dhabi (in the Gulf), Discovery Health (South Africa) and HSBC (UK). He also runs regular seminars for the Singapore Institute of Management.
David is an expert on helping organisations profit through customer relations, leadership and motivating people. He is a best-selling author of 14 books, a key-note speaker, a seminar leader and creator of the unique and internationally acclaimed world-class Customer Service Seminar.
He began his career as a production manager with the American company Mars Ltd having gained a doctorate at London University. After a meteoric career progression he was appointed to the Board of the airline British Caledonian. In 1985 he founded his own company which specialises in the areas of motivation, leadership and customer service.
He now travels the world speaking at conferences and running workshops and has gained an international reputation for his thought-provoking talks and programs. His clients include Singapore Airlines, Zurich Financial Services and in the UK Molton Brown and The John Lewis Partnership.
Clients include:
Saudi Arabia: The National Commercial Bank | South Africa: Multichoice TV, Terrapin | Total Oil, Totalgaz, Discovery Health, RandAir, Central University of Technology (Free State), Potchefstroom University (North West Province), Free State Department of Health, Free State Department of Education, Manguang Municipality | USA: Bank Atlantic, The American Bankers Insurance Group, BD Pharmaceuticals | UAE: The National Bank of Abu Dhabi | Sweden: Hoechst Marion Roussel | West Africa: Ecobank, Ghana Airways | East Africa: SLC Africa (Kenya), ROI (Tanzania), Agumba Computers (Tanzania) | Gibraltar: Norwich Union, The Government of Gibraltar | Europe: Nike, Hambros Bank | Singapore/Malaysia/Philippines: Singapore Airlines, Singapore Airlines Terminal Services (SATS), Singapore Navy, Singapore Institute of Management, Singapore Institute of Technical Education, Shangri-La Hotels, Pan Pacific Hotels, Oriental Hotel, TeamAsia, Citibank Singapore | Mauritius: The Rogers Group, Mauritius Employers Federation, Veranda Hotels, SOFAP-Permoglaze | The Maldives: Prime Globe | Taiwan: Successmart | China: Beijing Leisure | Hong Kong: Shangri-La Hotels | UK Avon Cosmetics, John Lewis Partnership, Coral Group, Barclays Bank, NHBC, Dixons Stores Group, EDS, FirstBus, Royal Bank of Scotland, Strathclyde Buses, Vaillant, Yorkshire Rider, Exclusive Hotels, Stead and Simpson, Bradford & Bingley Bank, Institute of Customer Service, Maybourne Hotel Group, West Bromwich Building Society, University of Arts London, AMI Healthcare, Lloyds TSB Bank, Brigg Roofing, National Westminster Bank, Sericol, GlaxoSmithKline, H+C, Hoechst Marion Roussel, Ladbroke Racing, Zurich Financial Services, Molton Brown, PETA, Gloucestershire Fire and Rescue Service, S E Trains | Various Public Service & Housing Associations (e.g. Saxon Weald) | Over 40 UK local authorities & councils
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His Competency Portfolio
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| Customer Care, Service - over 25 years |
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| Best-selling author. Delivers speeches, seminars and workshops around the world |
| Motivation - over 25 years |
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World-acclaimed speaker on
World-class customer service,
leadership and motivation
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| Success Building - over 25 years |
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| Highly-stimulating and thought-provoking seminars, workshops and training programmes |
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| Details about this expert: |
| Name & ID |
David F. | ID: 417 |
| Listed in Category |
Trainers |
| Travels from |
Windsor, United Kingdom |
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| Citizen of |
United Kingdom |
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| Age Group |
61 to 65 |
| Gender |
Male |
| Availability |
Globally |
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| Good to know |
| Languages (fluent) |
English |
| Worked in Countries |
Saudi Arabia, South Africa, USA, UAE, West Africa, East Africa, Gibraltar, Europe, Singapore, Malaysia, Mauritius, The Maldives, Taiwan, China, Hong Kong, UK |
| Professional Memberships |
Fellow of Institute of Directors UK, Fellow of Institute of Personnel Management UK, Companion of Institute of Customer Service UK |
| Strengths |
Positive, easy-to-get-along with, sets himself exceptionally high standards, always learning, ambitious (at 60+), loves people, curious, literate, great speaker, culturally aware |
| Hobbies |
Working. Travelling. Writing, Swimming. Music. People. Learning. |
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| About this profile |
| PopIndex * |
5 - [ Excellent ] |
| Profile Views |
14345 |
| Profile Created |
29/06/2004 |
| Profile Updated |
12/07/2009 |
* (PopIndex: less than 2 is OK | 2 to 3 is Great | more than 3 is Excellent).
Shows the popularity of a posting calulates by number of hits over time.
An excellent PopIndex may be the result of e.g. external websites linking to this page or
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PopIndex provides no indication of the quality of an expert
This is a free public expert profile owned and maintained by David F..
Changes made to this profile are monitored and validated.
As supplier-neutral expert brokers we may - or may not - recommend David F. for your event, project or meeting. We do not represent David F. and are in no way affiliated, associated or commissioned by David F. to be his agents. |
Articles submitted by David F.
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MOTIVATING PEOPLE IN ADVERSITY
Category: Motivation - Added: 16/05/05 - 2692 Views.
There are six key techniques which can be used by CEO's to motivate employees during difficult times
THE PSYCHOLOGY OF CRM
Category: CRM, Customer Relations Management - Added: 16/05/05 - 3127 Views.
One of my major concerns about CRM (customer relations management) is that often it appears to have little to do with customer relations. Relationships are about the interactions between people whilst CRM seems to be about the interactions between computers and customers by way of e-commerce.
LEADING FROM THE MIDDLE
Category: Leadership - Added: 16/05/05 - 2150 Views.
A unique Singapore requires unique leadership at middle management level
The cultural dimension
Category: Cultural Awareness - Added: 16/05/05 - 1966 Views.
Eight simple steps to improve your effectiveness for doing business in different cultures
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