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Steve S 
"World authority on service and corporate culture"
A background-checked Professional Speaker.
Travels from Gold Coast, Queensland, Australia
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Steve's Expert Profile
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Steve S. - World authority on service and corporate culture
Steve, CSP is an author, consultant and international speaker who heads up a company based in Australia. He has spoken to audiences in Australia, the UK, the US, New Zealand, UAE, Tanzania, Singapore, Malaysia, Thailand, India, Ghana and South Africa.
Steve has featured at two World Conferences on Customer Service Management in the US where he rated in the top 10 speakers. He was the only Australian to feature at the Society of Consumer Affairs Professionals (SOCAP) Annual Conference in New Orleans, the recent HDI Conference in Las Vegas and the recent European Conference on Customer Management in London. Steve has shared the stage with Tom Peters (on four occasions), Professor Gary Hamal (twice), Hon Paul Keating, former Prime Minister of Australia, and Don Peppers.
With unique insights that help organisations to profit from an improved culture, Steve is a Past Chapter President of the Australian Customer Service Association, and he has been an evaluator in the Australian Customer Service Awards. He was an invited member of an international team studying standards of World Class Customer Care, organised through the US based SOCAP. He has also achieved international recognition as a Certified Speaking Professional (CSP) the highest speaker accreditation recognised by the International Federation of Professional Speakers.
Steve was the Customer Service Consultant to the 8th World Swimming Championships. His innovative Customer Service Strategies were used for the first time ever at this major world sporting event. When a senior delegation from the Sydney Organising Committee for the Olympic Games (SOCOG) saw these strategies in action, the decision was instant - these same techniques were to be used again at the 2000 Sydney Olympics.
Steve has a Masters Degree from the University of Alberta.
He is a highly sought after keynote speaker, and seminar leader where he combines humour with practical insights into specific strategies to improve corporate culture and customer service. Steve’s presentations consistently rate highest – for his practicality, his informal approach, and his capacity to motivate people into action.
Steve’s clients cover organisations across a wide variety of industry sectors - from the Flight Centre to General Motors, from Dover Court International School in Singapore to the Royal Yacht Britannia in Scotland, from the University of Western Australia to Australian Institute of Management.
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His Competency Portfolio
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| Customer Care, Service - over 20 years |
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Speaker at 2 World Conferences on Customer Service Management
Speaker at the European Conference on Customer Management
Customer Service Consultant to the 8th World Swimming Championships |
| Leadership - over 25 years |
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Author of a 3 books, including 'Cracking the Corporate Culture Code'
Speaker at the 2003 HDI Conference in Las Vegas
Speaker at the 2003 SOCAP in Europe Conference in London |
| Corporate Culture - over 25 years |
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| With unique insights that help organisations to profit from an improved culture, Steve is a Past Chapter President of the Australian Customer Service Association, and he has been an evaluator in the Australian Customer Service Awards. He was an invited member of an international team studying standards of World Class Customer Care, organised through the US based SOCAP. He has also achieved international recognition as a Certified Speaking Professional (CSP) the highest speaker accreditation recognised by the International Federation of Professional Speakers. |
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| Details about this expert: |
| Name & ID |
Steve S. | ID: 253 |
| Listed in Category |
Professional Speakers |
| Travels from |
Gold Coast, Queensland, Australia |
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| Citizen of |
Australia |
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| Age Group |
51 to 55 |
| Gender |
Male |
| Availability |
Globally |
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| Good to know |
| Languages (fluent) |
English |
| Worked in Countries |
Australia
USA
Malaysia
Singapore
New Zealand
South Africa
England
Scotland
India |
| Professional Memberships |
CSP (Highest International Accreditation)
National Speakers Association of Australia |
| Strengths |
Able to translate complex concepts in ways that people can understand and use
Able to adapt to the cultural context of people, after having spoken in 9 countries including India, Malaysia, South Africa, the US and the UK |
| Hobbies |
Tennis |
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| About this profile |
| PopIndex * |
3 - [ Great ] |
| Profile Views |
7033 |
| Profile Created |
12/01/2004 |
| Profile Updated |
11/07/2009 |
* (PopIndex: less than 2 is OK | 2 to 3 is Great | more than 3 is Excellent).
Shows the popularity of a posting calulates by number of hits over time.
An excellent PopIndex may be the result of e.g. external websites linking to this page or
favourable rankings in search engines based on the keywords used here.
PopIndex provides no indication of the quality of an expert
This is a free public expert profile owned and maintained by Steve S..
Changes made to this profile are monitored and validated.
As supplier-neutral expert brokers we may - or may not - recommend Steve S. for your event, project or meeting. We do not represent Steve S. and are in no way affiliated, associated or commissioned by Steve S. to be his agents. |
Articles submitted by Steve S.
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One Very Good Reason for Dealing with Complaints
Category: Customer Care, Service - Added: 02/02/04 - 1187 Views.
Unhappy customers are business terrorists. Studies show that every unhappy customer on average tells 11 other people about their experience. In turn, these people tell five other people...
Retail Sector Rates Badly on Customer Service
Category: Retail - Added: 02/02/04 - 1305 Views.
The Australian Customer Service Association has recently undertaken some extensive research across the country on the levels of service provided by various business sectors...
Why Improve Service?
Category: Customer Care, Service - Added: 02/02/04 - 1277 Views.
Do you want business to improve? The way to do this is relatively straightforward, and yet it is something that eludes so many businesses...
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